Location(s): United States; Michigan, Virginia; Glen Allen, Van Buren Twp
About Us: GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
At GE Digital, we are creating technology and solutions to enable social, mobile, analytical and cloud capabilities for the Industrial Internet. The Industrial Internet is an open, global network that connects people, data and machines. It’s about making infrastructure more intelligent and advancing the industries critical to the world we live in. At GE, we believe it’s about the future of industry—energy, healthcare, transportation, manufacturing. It’s about making the world work better. GE is transforming itself to become the world's premier digital industrial company, executing critical outcomes for our customers. Explore how you can drive greater asset reliability, lower operating costs, reduce risk and accelerate operational performance with our Predix platform and software solutions. GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Role Summary: You will be responsible for designing and programming a small module or a large component and designing a feature, set of features, or whole feature area. She/he will work independently and contribute to the immediate team and to other teams across business. She/he will Lead design discussion in a limited manner.
Essential Responsibilities: The Predix Cloud Engineering team is seeking experienced Software Support professionals to provide Technical Support for the Predix Cloud: The Software Platform for the Industrial Internet. The Cloud Support Engineer needs to have experience with supporting applications on the cloud that have services-based architectures; strong communication skills, and a motivation to achieve results in a fast-paced environment.
Capture system level requirements by brainstorming with Sr. Architects, Data Scientists, Businesses & Product Managers
Identify the scope of the work, provide initial estimate and justify the estimate with facts
Demonstrate the understanding of Agile software development lifecycle and able to distinguish the core inputs and outputs in each cycle.
Engage in technical discussions; participate in technical designs and present technical ideas through white boarding
Work closely with your peers and keep engaging in a fast pace technical design and development team
Execute in a fast pace delivery mode and focus in delivering tasks to meet the product release goal
Seek and provide feedback on design and development
Demonstrate the ability to make informed technology choices after due diligence and impact assessment
Understand whole product, its modules and the interrelationship between them while being an expert in the assigned component or module
Help in designing interfaces and information exchange between modules
Possess advanced domain knowledge and show great customer focus. Expert in processes / methodologies and Skilled in build, release & deployment processes
Articulate the need for scalability and understand the importance of improving quality through testing.
Be an expert in writing code that meets standards and delivers the desired functionality using the technology selected for the project
Responsible for taking direct support cases from users of the GE’s Industrial Cloud PaaS & SaaS customers
Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
Troubleshoot application alerts from monitoring tools and follow SOPs to resolve or escalate appropriately
Work directly with service architects to help reproduce and resolve customer issues
Drive customer communication during critical events and lead retrospective meetings
Drive projects that improve support-related processes and our customers’ technical support experience with minimal guidance
Write tutorials, how-to videos, and other technical articles for the customer community and knowledgebase articles and keep them up-to-date
Work on critical, highly complex customer problems that may span multiple services
Participate in 24x7 on-call rotation and work with global teams
Bachelor’s Degree in Computer Science or in “STEM” Majors (Science, Technology, Engineering and Math)
A minimum of 8 years of professional experience in the technology space with emphasis on cloud/online service operations or SaaS/PaaS Technical Support or Application Support OR Master’s degree with 6 years of experience in the technology space with emphasis on cloud/online service operations or SaaS/PaaS Technical Support or Application Support
Eligibility Requirements: (Country Specific)
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job (If Visa Sponsorship is No)
Must be willing to travel <10%
Must be willing to work out of an office located in Glen Allen, Van Buren
Desired Characteristics: Technical Expertise:
A technical engineer, with extensive experience in solving challenging issues in high pressure environment
Experienced with agile/iterative project methodology such as Scrum, preferably with experience using agile project management tools such as JIRA or Rally
Excellent communicator, works well in a team environment, and welcomes challenges
Self-starter with ability to manage multiple priorities in a fast-paced work environment
Strong problem solving and analytical skills demonstrated the ability to assimilate new information and understand complex topics
Background and experience in emerging technologies in cloud, IaaS, PaaS, SaaS and Microservices architecture
Experience with monitoring and logging tools: New Relic, Nustar, Sensu, Nimsoft, Splunk and Logstash
Working experience with Java applications, networking concepts, virtualized environments, continuous integration, deployment and monitoring tools
Strong working experience with Java, Database and Unix/Linux and scripting skills
Ability to interact at all levels of the organization and with other GE businesses
Strong problem solving abilities and capable of articulating specific technical topics or assignments
Experience in building scalable and highly available distributed systems
Demonstrates clarity of thinking to work through limited information and vague problem definitions
Influences through others; builds direct and "behind the scenes" support for ideas
Able to work under minimal supervision
Excellent communication skills and the ability to interface with senior leadership with confidence and clarity
Locations: United States; Michigan, Virginia; Glen Allen, Van Buren Twp
We are in the process of transitioning to an improved job application system and in the interim we are operating with two systems. Have your Job ID ready (from the email you received when you applied) to log in and check your application status.
Click the appropriate button. If you don't know your job ID, you can still check your status: use both buttons.