About Us: GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
Role Summary: The Field Service Technician is responsible for performing the scheduled maintenance, field modifications and installations on a wide variety of Life Care & Diagnostic imaging equipment. The role will be responsible for meeting the ongoing maintenance requirements of customer’s equipment and driving customer satisfaction through Service Excellence.
Essential Responsibilities: • Certificate III in Electronic Engineering or equivalent trade • Relevant licenses as required by Federal or State Legislation (eg: Electrical Licenses, Radiation License) and Work Cards (eg: White Card) • Electrical, Electronics or Biomedical Engineering Technology Degree would be highly regarded but not essential
Qualifications/Requirements: 1. Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position. 2. Complete all planned Quality & Compliance training within the defined deadlines. 3. Identify and report any quality or compliance concerns and take immediate corrective action as required. 4. Ensure timely dispatch closure. 5. Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe. 6. Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible. 1. Qualified to degree level or equivalent. 2. Technical and analytical skills, with between seven and ten years of Field Services experience. 3. Comprehensive knowledge of a specific modality or multi-modalities. 4. Sought by others for guidance and advice. 5. Proficiency in English. 6. Ability to work independently with minimum direction. 7. High work standards and quality. 8. Shows initiative and motivation. 9. Plans and organizes work effectively. 10. Excellent communication skills, listening skills, and interpersonal skills. 11. Strong customer skills and deals tactfully and effectively with differences of opinion, (e.g., influences rather than directs).
Desired Characteristics: • Experience interfacing with both internal team members and external customers as part of a solution based service process. • Strong understanding on IT with Windows/Servers and netwroking • Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment. • Biomedical, mechanical and/or experience servicing electronic equipment • Experience troubleshooting and responding to customer concerns. • Strong customer service skills with the ability to communicate technical issues in an easy to understand manner • Demonstrable interpersonal skills / customer relationship management abilities • Ability to show self-initiative & motivation • Ability to learn new technologies quickly. • High work standards and quality. • Proven personal time management and reasoning skills.
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