Location(s): Malaysia, Thailand; Bangkok, Kuala Lumpur
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Role Summary: Application Specialist – CVUS, ASEAN, is primarily responsible for the Cardiovascular (CVUS) range of Ultrasound System, providing clinical application, product support and training to the assigned channel/distributor and customers. The objective is to provide application and clinical support to the assigned channel/distributors and sales team to achieve targeted sales and profit objectives, in accordance with the Country/Regional/Segment Business Plan.
Essential Responsibilities: Key responsibilities include (but are not limited to): •Provide high level and effective pre-sales demonstration on the CVUS ultrasound system features including potential usage, product capabilities and benefits to customers. •Provide application, clinical and product training to assigned channel/distributors and customers. •Provide insight to sales team for effective planning and strategy on sales leads leading to improvement of winning rates •Develop sales tools to enhance sales team competency •Improve customer satisfaction through continuing education on optimization of equipment utilization by customer •Escalate innovation needs and customer feedback on products to Make Center to improve product quality / performance and meet customer expectation •Drive business growth by providing customer support and education •Maintain key opinion leader engagement by providing application support and regular visit. •Support tradeshows and clinical seminars/workshops by performing product presentation & demonstration. •Maintain an awareness of competitor activities and developments and ensure that this information is collected and made available to the Region Manager. •Produce well-written pre & post-installation reports and provide regular feedback on customer satisfaction and needs
Qualifications/Requirements: •Bachelor’s Degree •Minimum of 3 years commercial applications/modality experience with demonstrated successes in high level customer interactions and sales scenarios is required •Demonstrated clinical experience in cardiovascular ultrasound imaging is a must. •Strong presentation skills (public speaking and lecture experience desired) •Strong communication skills to effectively communicate to external customers, global counterparts and to team members in other functional organizations) •Willingness and ability to travel extensively within the specified geographic region
Desired Characteristics: 1.Demonstrated ability to understand and present complex material in understandable terms 2.Solid problem solving skills (ability to manage and resolve conflict, communicate issues and propose solutions to both internal team members and external customers) 3.Proven professional business acumen (experience interfacing with both internal team members and external customers as a part of a solution-based sales process) 4.Team oriented with a customer satisfaction mindset 5.Ability to multi-task effectively and manage multiple priorities at one time 6.Self-motivated, willingness to take the initiative to identify opportunities for improvement and take actions to constantly update on new clinical applications and technologies. 7.Willingness to be flexible/adapt to changing work environments
Locations: Malaysia, Thailand; Bangkok, Kuala Lumpur
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