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Senior Manager - Area Service

  • GE Healthcare
  • Experienced
  • Posted 11/13/2017 5:39:28 PM
  • 3018122
  • Job Function: Services
  • Business Segment: Healthcare Imaging
Location(s): Chile; Santiago


About Us:
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.


Role Summary:
Manage complex customer service area through leadership and development of team (field engineers, biomedical technicians, field technicians, etc). Create an environment to achieve ultimate customer loyalty. Provide leadership in setting and achieving assigned goals in the profitable installation, maintenance and repair of GEHC products and the growth of the service contract base.


Essential Responsibilities:
  • Accountable for positive leadership of direct reports to include ongoing direction, coaching, and career development
  • Drive business results and manages customer relationships within area of responsibility
  • Own operational processes (PM completion, Overtime management, NCR, FE Tool utilization)
  • Lead and cultivate a culture of GE Values and integrity
  • Develop strong customer relationships and serve as the interface between customer and all GE Healthcare organizations creating “one GE Healthcare” for the customer
  • Proactively identify customer needs, develop and implement customer specific solutions
  • Lead service delivery which continuously surpasses customer expectations
  • Leverage internal relationships to enhance business performance and customer experiences
  • Promote a safe working environment and ensure compliance with applicable EHS policies and procedures
  • Drive change initiatives as required to improve inefficiencies and execute on business commitments
  • Strong Communication skills
  • Able to develop high performance's groups
  • Strong soft skills to navigate into a complex and non conventional matrix organization
  • Accountable for Service financial results and Service Sales


Qualifications/Requirements:
  • Bachelor’s degree from an accredited university or college
  • At least 5 years of leadership experience or equivalent (defined as High School Diploma/GED and 8 years progressive experience with leadership and technical support)
  • Proven experience leading a team, managing customer relationships and/or managing a P&L or comparable business unit
  • Ability to develop and execute multiple priorities and approaches to meet objectives
  • Exceptional interpersonal skills
  • Willingness to travel


Desired Characteristics:
  • MBA
  • Prior field sales or field service experience
  • Proven leadership and ability to orchestrate resources and motivate teams
  • Experience in managing a large P&L
  • Strong business acumen
  • An inclusive leader that builds a connection to the workforce through personal involvement and trust
  • Proven ability to influence and drive change through exceptional written and verbal communication skills
  • Demonstrated tendency to challenge the status quo and drive constant improvement in process and ability to achieve organizational goals
  • Understanding of customer/marketplace and drivers that influence customer behavior
  • Previous direct report management/leadership experience
  • Ability to resolve complex issues within functional area and/or area of expertise
  • Ability to develop and execute multiple priorities and approaches to meet objectives
  • Direct customer relationship experience
  • Proven ability to effectively communicate across a distributed workforce


Locations: Chile; Santiago

GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
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