About Us: GE Healthcare provides transformational medical technologies and services to meet the demand for increased access, enhanced quality and more affordable healthcare around the world. GE works on things that matter - great people and technologies taking on tough challenges. From medical imaging, software & IT, patient monitoring and diagnostics to drug discovery, biopharmaceutical manufacturing technologies and performance improvement solutions, GE Healthcare helps medical professionals deliver great healthcare to their patients. Learn More About Careers at GE
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Role Summary: Responsible for developing and maintaining strong interpersonal relationships with customer representatives, ensuring Customer Satisfaction, and maintaining all equipment models specific to a modality or modalities in the assigned area.
Maintain all models specific to a modality in the assigned area
Perform total system level trouble-shooting on complex multi-symptom problems
Maintain daily interface with doctors and technicians on equipment status issues, to ensure satisfaction of primary customers
Assist in Account Sales visits, help train others where necessary, and identify Sales opportunities and communicate them to account team
Assist in the growth and direction of business in geographic area
Responsible for Warranty and PMS contract cost control
Responsibly complete all administration tasks on time (e.g., ensure timely completion of FMI’s and PMS inspections documentation for assigned accounts)
Play a leading role in complex and multifunctional rooms
Share best practices
Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement
Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
Complete all planned Quality & Compliance training within the defined deadlines
Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization
Identify and report any personal quality or compliance concerns immediately to the Quality Organization
Ensure timely dispatch closure
Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe
Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible
Qualified to degree level or equivalent
Technical and analytical skills, with significant Field Services experience
Comprehensive knowledge of a specific modality or multi-modalities
Sought by others for guidance and advice
Proficiency in English
Ability to work independently with minimum direction
High work standards and quality
Shows Initiative and motivation
Plans and organizes work effectively
Excellent communication skills, listening skills, and interpersonal skills
Strong customer skills and deals tactfully and effectively with differences of opinion (e.g., influences rather than directs)
EU Work Permit
Non-national candidates are responsible to know the minimum documentation requirements to be able to be contracted in country: NIE- Social Security Affiliation Number in Spain (NAF) and Bank Account in Spain. They must be in possession of them at the time of start hiring. GE will not sponsor this requirement.
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