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Role Summary: The ESP Customer Specialist is responsible for performing services necessary to install, repair or remove ESP pumping systems and ESP cable at well sites while utilizing knowledge of mechanical, hydraulic and electrical machinery.
Essential Responsibilities: In the role of ESP Customer Specialist you will:
Pull and install all GE and competitor downhole units and all associated surface equipment
Inspects and assembles all types of ESP brand submersible equipment, supervises and assists the subsequent installation of tubing and banding of cable, periodically checks system electrical integrity during installation. Also assembles wellhead
Troubleshoot problems with submersible pumping equipment and all associated surface equipment
Make field repairs to equipment and cable and recommends appropriate action to the customer to provide an accurate analysis
Perform and record checks on installed units at the well site, checking amperage and pump performance utilizing established documentation processes
Performs more specialized electrical work including basic and in depth repair work on variable speed drives, trouble shooting down hole pressure systems, converting switchboard wiring from one type of motor controller to another and installing voltage analyzing equipment and set up and repair of horizontal pumping systems
Diagnoses problems and recommends or implements appropriate solutions for surface problems including electrical problems, sand production, gas-locking pumps and insufficient fluid production
Calculates required surface voltage, designates proper transformer connections and wire size, sets up surface equipment and insures system safety devices are installed and functioning. Starts and monitors voltages, amperage and production rates. Sets operating parameters on surface controller
Checks system design including insuring adequate HP and head lift, correct cable size and sufficient casing clearance, adequate surface KVA and correct size surface equipment
Provides customer with written reports, does necessary paperwork for invoicing, equipment identification and tracking, inventory control, payroll, expense monitoring, etc.
Ensure periodic maintenance and repairs are made to Company Vehicle
Maintains company vehicle with necessary tools and equipment to perform service jobs
Comply with all EHS requirements
High School Diploma / GED from an accredited school or institution
Minimum 5 years’ ESP industry experience
Ability and willingness to work overtime, weekends and holidays, as required
Ability and willingness to work in a constant pushing, pulling, lifting, stretching, bending and other physical activities
Ability and willingness to lift objects weighing up to 50 lbs
Ability and willingness to be subjected to extreme heat for extended periods of time
To the extent that you are applying for a position that requires you to operate a GE owned / leased or rented vehicle for company business, you must be willing to submit to a check of your driving record
Ability to build and maintain customer relationships
Self-motivated and team player
Previous experience in the submersible pump industry
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