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Chief Field Service Support Engineer

  • GE Power
  • Experienced
  • Posted 1/24/2017 3:00:58 PM
  • 2781258
  • Job Function: Services
  • Business Segment: Power Power Services
Location(s): United States ; South Carolina, Georgia; Atlanta, Greenville


About Us:
GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.


GE Power is a world leader in power generation with deep domain expertise that helps customers deliver electricity from a wide spectrum of fuel sources. We are transforming the electricity industry with the digital power plant, the world’s largest & most efficient gas turbine, full balance of plant solutions and our data-leveraging software. Our innovative technologies and digital offerings help make power and water more affordable, reliable, accessible and sustainable.


GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Role Summary:
The Global Product Line organization is one of three organizational pillars in Power Services and is responsible for global volume, profitability & growth in terms of market share, TAS, SAS. The product lines will develop the global product roadmap and deliver a competitive product portfolio to support growth. They will also manage and plan technology investments, commercialize new products and lead complex or 1st-time projects in co-operation with the regions.

Essential Responsibilities:
The Product Lines will define the capability, resource and industrial footprint requirements and ensure that the regions have appropriate resources.

The GT oOEM Product Line organization is in charge of the global strategy definition, implementation and business results for the targeted platforms. The Chief Field Service Support Engineer will be directly responsible for the GT oOEM executional support of the site. In this role, you will be accountable for the success of the Field Engineers, being responsible for the briefing, guiding and supporting the field teams either remotely prior or on site during execution for GT oOEM fleets. This position will report to the Product Line Operations Support Leader GT oOEM.

This is a critical role on the GT oOEM Operations team where you will have significant opportunity to demonstrate your creative problem-solving, technical, communication and process skills in a complex, global and fast-paced environment. Critical interfaces will be with the GT oOEM FS and Engineering organizations as well as external partners and the GT oOEM leadership team. The role will play a major part in delivering the GT oOEM strategy and driving customer satisfaction across GT oOEM operations.

  • Support of Field Service activities in the Product Line/ Regions covering the GT oOEM target fleets
  • Maintaining strong safety mindset to assure the executed work reflects the technical requirements within GE safety standards
  • Develop & run a robust process for technical briefing of site teams prior to execution
  • Provide support and technical input to the development of field Work Instructions and documentation for use at site
  • Support, develop & deliver training in field execution activities
  • Supports Engineering & Field Service in site/workshop repair, tools development
  • Interfaces with Engineering teams on NPI developments & concurrently creates the relevant field requirements in line with NPI introduction
  • Provides coaching and support in field processes & problem solving techniques for the product line
  • Participate & represent the Product Line in technical reviews


Qualifications/Requirements:
  • Bachelor's degree from an accredited university in Engineering, Business or other technical or business related field
  • At least 10 years of experience in the Gas
    Turbine Field Service, therefrom minimum of 6 years experiences on gas turbines
    of the oOEM fleet on Mitsubishi, Siemens or Siemens-Westinghouse gas turbines,
    added by experiences in Engineering, Manufacturing or Product Management
    sectors
  • Willingness and ability to travel minimum
    30% of the time
  • Fluency in English


Desired Characteristics:
  • Strong interpersonal and leadership skills
  • Strong oral and written communication skills
  • Broad experience in Field Service with oOEM Gas Turbines and a depth of relevant experience in energy power industry
  • Training/experience with installation and maintenance programs for Gas Turbine & Generator sets and all related off base related auxiliary equipment
  • Experience working in a global environment with multicultural teams
  • Experience in a service environment and/or with repairs projects/workshops
  • Experience with business development and strong customer service mindset
  • Strong IT skills in Office, Primavera/MS Project, Visio Support Central/SharePoint
  • Knowledge of related product line engineering, offerings, services and associated markets
  • Able to effectively interface with all levels of internal and external customers
  • Effective team building, influencing and problem solving abilities
  • Strong analytical, project management organizational skills
  • Integrity: accepting and adhering to high ethical, moral, and personal values in decisions, communications, actions, and when dealing with others
  • Clear thinker with an ability to focus on the “critical few” issue/priorities
  • Able to communicate messages clearly and concisely
  • Ability to translate strategy into business objectives
  • Willingness and ability to travel minimum 30% of the time


Locations: United States ; South Carolina, Georgia; Atlanta, Greenville

GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
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