About Us: GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
Role Summary: Join a culture of teamwork and imagination that facilitates customer-focussed problem resolution. This position offers international exposure within GE Capital and across the GE Industrial businesses and functions, which provides an ambitious candidate in this role with opportunities to develop a career. We owe our success and consistent growth to our team of creative problem solvers, clear thinkers and energetic performers who excite and inspire others
We are seeking a dynamic professional who has a passion for excellence and unyielding motivation to succeed. You will be responsible for booking Customer AR Cash and Credit Note documents & ensuring that the related application activities are 100% complete each day, according to client set up.
In this role you will:
Provide day to day management of incoming customer receipts and be responsible for posting these receipts to the appropriate accounts and closing invoices where required.
Ensure activities are completed in line with performance measures & internal testing & control standards.
Ensure all GE Capital policies are followed and complied with, without exception.
Adhere to standard operating procedures (SOPs) for process & system driven activities.
Follow up with the internal departments / customers directly where necessary using the correct tools and processes.
Proactively resolve enquiries accurately and within published timelines.
Act as 1st Line of Defence (1LOD) flagging any operational risks to Team Leader for escalation.
Proactively identify process improvements to Team Leader.
Ensure any system issues are identified and flagged to Team Leader for upward escalation.
Ensure any inbound back-feed/validation corrections are actioned within required timelines. Follow up with Team Leader to understand the root cause.
Review month-end performance data with Team Leader to develop action plans / recommend process changes to resolve / mitigate issues.
Proactively partner with the wider Cash team, AR teams, client Controllership teams and Global Operations as appropriate to drive and resolve unapplied cash.
Support Cash Reconciliation team activities in their efforts to resolve aged unapplied cash items
Take part in special projects, for personal / professional development opportunities as opportunities present themselves
Accomplish all your responsibilities in line with GE's compliance and integrity requirements.
Business School Degree or qualification (Business Administration, Economics, finance or equivalent).
Some directly related experience to cash application activities, collection activities or customer services, ideally in a multinational environment.
Working knowledge of SAP & Oracle.
Knowledge of GEs internal operating system (GECARS) an advantage.
Microsoft Office proficient.
Highly accurate & meticulous.
Diligent, focussed & able to handle multiple priorities.
Detail oriented & process driven.
Self-starter with strong organisational skills.
Intuitive & logical thinker.
Good interpersonal skills to ensure effective collaboration.
Language skills an advantage.
Working knowledge of a credit control / collections / controllership function
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