Business Segment: Global Operations Middle East & Africa
Location(s): Egypt ; Cairo
About Us: GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
Role Summary: The Tele Sales Associate adapts to maintain excellent relationship with external customers, supports partners with tele sales and sales support activities, gathering market data, generate and handle customer interest and demand detection. Provide well defined interests to sales representatives
Essential Responsibilities: • Initiate, build and maintain relationships with customers by providing information about products and services • Promote the client’s products and services for business partners via phone, email and other channels as required • Identify sales opportunities over the phone with both new and existing customers • Develop and qualify opportunities and route according to business rules • Achieve quarterly and annual targets • Support the field work of sales managers • Register all relevant information captured during customer interactions in CRM tools • Handle customers’ incoming requests, provide necessary support, qualify and route according to business rules • Conduct a minimum of 30 rated calls in telemarketing activity on a daily basis • Understand and fulfill all regulations of the internal policies of the company
Qualifications/Requirements: • Graduate in Commerce/ Science or Business courses • Associates Degree or 2+ years of previous customer service experience • Previous out-bound/ in-bound call experience • Effective and professional verbal and written communication – both with internal and external customers • Ability to work in a team or individually if required • Proficient end-user IT skills including MS Office and Outlook
Desired Characteristics: • Language: Fluent in spoken and written English/ Arabic/ French • Creative and innovative personality • Sales mindset • Ability to provide excellent customer service, customer-focused approach • Result-oriented personality and capability to overcome obstacles
We are in the process of transitioning to an improved job application system and in the interim we are operating with two systems. Have your Job ID ready (from the email you received when you applied) to log in and check your application status.
Click the appropriate button. If you don't know your job ID, you can still check your status: use both buttons.