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Clinical Education Specialist - Labor and Delivery

  • GE Healthcare
  • Experienced
  • Posted 1/24/2017 3:00:29 PM
  • 2731978
  • Job Function: Services
  • Business Segment: Healthcare Imaging
Location(s): United States ; Virginia, Wisconsin, District of Columbia


About Us:
GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Role Summary:
Drive the customers’ modality Training-in Partnership (TiP) education process on assigned product base through the execution of university style curriculums and assessment processes based on order configuration. Responsible for providing hands-on and diadatic training at customer sites to a physician and technologist audience. Drive the sale of educational offerings to the customer base through collaboration with Sales and Service and direct selling efforts. Position located in VA/DC/MD.

Essential Responsibilities:
• In partnership with customer, the Dedicated CES (DCES) will develop training plans to fulfill clinical training obligations that meet the customer’s training needs. In addition to the Dedicated CES personally providing training both Superuser and Master Trainer strategies when needed the extended team will provide customer support.
• Implement hospital decided alarm settings and manage their alarm management implementation to address alarm fatigue. The DCES will also participate as a member of the alarm/default councils.
• Work with the GEHC and hospital project managers and Service organization teams to coordinate clinical training/GoLive events.
• Support the hospital’s culture change regarding clinical education – driving process/policy/productivity/workflow improvements as determined by the hospital system.
• The DCES is the recognized expert in product/clinical technical competencies and answers a wide range of questions concerning software, hardware, and clinical education. Utilizing the national Clinical Education Monitoring team from GE Healthcare as required.
•Strong analytical and problem solving skills.
• Produce required well-written pre & post-training documentation.
• Successful candidate will be a self-starter, self-directed, team oriented individual who thrives in a fast-paced, matrixed, and very dynamic business environment
• Possess strong interpersonal, customer and management skills and places personal and business integrity at forefront
• Liaison for all relevant customer information including product and/or customer problems or opportunities to GE Healthcare Field Sales, Marketing, Customer Loyalty Leaders (CLL), and Technical Support.
• Training will be provided in various mediums including on-site, didactic/classroom and virtual sessions during normal business hours, excluding holidays, vacation and attendance in mandated GEHC product and compliance/safety training. Hours worked must meet GE Healthcare’s training/GoLive policy.
• Developing and maintaining working familiarity with General Electric’s and the hospital’s Health and Human Services AND Environment Health and Safety requirements. Strict adherence to General Electric’s Spirit and Letter policy is mandated.
• GE Healthcare issued technology will be provided to support the DCES’s onsite communications needs. If the hospital requires an in-house communication tool/system be used, the DCES will only utilize that technology when onsite.

Qualifications/Requirements:
• Licensed Registered Nurse with Emergency Department and/or Intensive Care experience. - Labor and Delivery
• Candidate should excel in a physician and clinical/patient care environment.
• Experience working with on a laptop with Windows software, such as Outlook, Word, PowerPoint, Excel and Windows.
• Willingness to travel between hospital facilities and to required GE Healthcare training, as necessary.
• Candidate must be legally authorized to work in the United States without restriction
• Candidate must be willing to work out of a hospital and travel extensively (4-5 days a week, weekends as needed) after term of DCES ends and position transitions into standard Monitoring CES for GE Healthcare.
• To the extent you are applying for a position that requires you to operate a GE owned/leased, privately owned/leased or rental vehicle for company business, candidate must be willing to submit to a check of his/her driving record
• Must have a valid driver's license and willingness to fly.
• Candidate must be willing to submit to a background investigation, including for example: verification of past employment, criminal history, drug test and educational background
• Candidate must be living or be willing to live local to the hospital

Desired Characteristics:
• Clinically excellent in a Critical Care environment, i.e. ICU, Emergency Department
• Experience working with GE Healthcare Monitoring products and services
• Excellent analytical and communication skills with the ability to communicate complex clinical content in an easy to understand manner
• Ability to work in a matrix-oriented environment both with GE Healthcare and the hospital system.
• Experience troubleshooting and responding to customer concerns
• Exceptional interpersonal skills
• Exceptional skills as a change agent and process oriented individual
• High Integrity: Accepting and adhering to high ethical, moral, and personal values in decisions, communications, actions, and when dealing with others.

Locations: United States ; Virginia, Wisconsin, District of Columbia

GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
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