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Global Services Training Leader

  • GE Healthcare
  • Experienced
  • Posted 12/19/2016 2:56:57 PM
  • 2760972
  • Job Function: Services
  • Business Segment: Healthcare Life Sciences
Location(s): United States ; Massachusetts; Marlborough


About Us:
GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.



There is no other life sciences company quite like GE Healthcare Life Sciences. A $5 billion business with
more than 11,000 individuals in over 100 countries, we are at work enabling a new era in medicine. For
more than 60 years, GE Healthcare Life Sciences has globally supported the development and use of new therapies, helping accelerate the journey from biological understanding to clinical therapy. GE Healthcare Life Sciences works with cutting edge technology enabling and advancing the discovery, diagnosis and medical treatments of the present and the future. We are accelerating biology to cell therapy in ways no other company can.


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Learn More About GE Healthcare – Life Sciences


Learn More About Careers at GE Healthcare –
Life Sciences

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Role Summary:
The Life Sciences (LS) Global Services Training Leader will work across the LS organization to define, develop, execute and measure training and education requirements and appropriate solutions for technical staff that aligns with business objectives for the Global Services organization. This effort will require learning and development expertise and the ability to strategize both short and long term priorities.

Essential Responsibilities:

  • Assess, develop and implement the global education strategy for the Life Sciences technical workforce, based on both global and regional business objectives.
  • Coach, lead and manage a team of global training specialists responsible for creating and implementing the necessary training solutions for technical staff.
  • Educate management teams regarding training programs and polices, and drive implementation at the regional level.
  • Support continuous learning and skills development of technical staff by implementing performance development programs.
  • Expand the use of new technology, including virtual training options, “just in time” applications and performance development tools.
  • Through active participation with the L&D team and networking with various GE businesses and corporate entities, identify cross-business collaborative opportunities to leverage best practices in training and drive standardization.
  • Ensure all corporate mandates and initiatives are being implemented, and best practices utilized.
  • Identify and manage external vendors as required.
  • Manage the global and regional training budgets, including the service training equipment in the global training labs.
  • Partner with Regional Service teams to drive the workforce optimization model and create + refine metrics to monitor effectiveness.
  • Complete other projects, tasks and responsibilities as required


Quality Specific Goals:

  • Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
  • Complete all planned Quality & Compliance training within the defined deadlines.
  • Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.
  • Identify and report any personal quality or compliance concerns immediately to the Quality Organization.
  • Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.


Qualifications/Requirements:

  • Bachelors degree and 5-7 years’ experience in training delivery, education or leadership experience.
  • Knowledge of adult learning theory and instructional design.
  • Proven excellence in communication, presentation and facilitation skills.
  • Strong influencing skills across business functions.
  • Strong leadership experience.
  • Able to manage ambiguity and experience leading team members in a matrix environment with multiple stakeholders.
  • Demonstrated cross-functional project management, analytical skills and ability to adapt to a fast-paced environment.
  • High level of organization and time management skills.
  • Strong proficiency in Microsoft Office, including Work, Excel and PowerPoint.
  • Proficiency in speaking and writing the English language.
  • Must be willing to travel.


Desired Characteristics:

  • Master’s degree and 7+ years of experience in leading and managing a technical training organization.
  • Experience developing training using sound instructional design and adult learning principles.
  • Curriculum design.
  • Innovative visionary with the ability to manage in the short term and strategize for long term success.
  • Passion for technology and experience implementing virtual training solutions in a corporate environment.
  • Change agent, with experience driving culture change and initiatives through a global organization.
  • Ability to coach others and empower team members to independently make decisions and take action.
  • Expert in prioritizing critical projects and ability to pivot quickly in a changing environment


Locations: United States ; Massachusetts; Marlborough

GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
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