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Role Summary: The Field Service Technician will install, service, repair and work with clients on GE Oil & Gas Pressure Control (PC) surface wellhead equipment.
Essential Responsibilities: In the role of Field Service Technician, you will:
Comply with all environmental, health, safety (EHS), and Quality Management System (QMS) requirements, policies, and procedures relevant to the position
Ensure the promotion of awareness of customer requirements in respective areas of responsibility and / or location and monitor customer satisfaction
Prepare and submit written reports after each service job to the customer
Follow customer service orders as dispatched from the Branch and / or Service Manager
Complete necessary paperwork for invoicing, equipment identification / tracking, inventory control, and expense monitoring
Ensure periodic maintenance and repairs to Company vehicle consistent with Company policy
Maintain Company vehicle with necessary tools and equipment to perform service jobs
Operate Company vehicle in compliance with applicable Company policy and / or applicable laws of the jurisdiction in which the vehicle is operated
Provide input and assistance to other functional areas throughout assigned facility and / or region in order to improve processes and customer satisfaction levels
High School Diploma / GED from an accredited school or institution
Minimum 1 year of wellhead oilfield experience
Ability and willingness to work “on-call” 24/7 – an essential duty
Ability and willingness to work overtime, weekends and holidays, as required
Ability and willingness to obtain and maintain a Class A CDL license
Ability and willingness to be in the shop environment a minimum of 8 hours per day, primarily standing and sitting, as required
Ability and willingness to operate a torque unit, test pump, mechanical casing saw and cutting torch if required to complete a job task
Ability and willingness to work in a constant pushing, pulling, lifting, stretching, bending and other physical activities
Ability and willingness to lift objects weighing up to 40 lbs.
Ability and willingness to be subjected to extreme heat for extended periods of time
To the extent that you are applying for a position that requires you to operate a GE owned / leased or rented vehicle for company business, you must be willing to submit to a check of your driving record
Working knowledge of Mechanical, Electronic and/or Hydraulic Equipment
Experience in documentation and record keeping
Working knowledge of Pressure Control (PC) equipment identification
Working knowledge of new Pressure Control (PC) product installation
Working knowledge of Customer Service best practices
Basic computer skills
Basic language skills
Intermediate mathematical skills
Intermediate reasoning ability
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