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Role Summary: The Global Strategic Account Manager is responsible for strategic customer relationships, orchestrating deployment of corporate wide resources for providing comprehensive solutions at all key customer sites. Responsible for developing such solutions while encompassing the terms of the Life Sciences portfolio and as a result making a global impact. The goal is to ensure strategic alignment between the customer and the company to enable mutual growth and success.
Essential Responsibilities: The Global Strategic Account Manager must be able to engage and develop a deep understanding of the global account and relationship with senior members of the customer's organization in order to strengthen GE's understanding of the customer and the customer's understanding of GE with an objective to drive growth, increase share of wallet and ensure excellence in commercial execution. This person will lead in a matrix structure and co-ordinate the existing teams who deal with the customer and ensure that good communication systems and processes are created with all functions including Account Managers, Sales Specialists, service organization, customer care, marketing and supply chain. He/She is responsible for achievement of customer related business metrics and reporting these metrics on a regular basis to the regional and global commercial leadership teams Key Responsibilities/essential functions include: - Creation of a global customer specific strategic plan that defines where the company and the customer can grow the business together. Such a plan will address likely future impacts resulting from changes in the customer's product development pipeline and consolidation moves - Quickly assess the existing business and gain an understanding of the key players in the relationship - Develop and Implement a plan for gaining deeper trust and engagement of senior management for both client and GEHC. - Expansion of the portfolio being utilized by the customer is key to success in this role. Through engagement with sales leaders, product management, modality leaders and the service organization, establishing the opportunity funnel will be an essential short term goal - Review contractual arrangements with the customer and develop the strategy for future contract negotiations - Create accurate reports of existing business and maintain an accurate forecast of short term business opportunities through co-ordination of all parties likely to be involved in the delivery of this business - Define the goals for customer service levels and work with the regional counterparts to drive overall customer satisfaction indicators and levels - Engage with the executive team who have also been assigned to the account and ensure that the entire Life Sciences Executive Committee are briefed on plans for growing the account
Qualifications/Requirements: • Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position • Complete all planned Quality & Compliance training within the defined deadlines • Identify and report any quality or compliance concerns and take immediate corrective action as required • Knowledge and understanding of all Global Privacy and Anti-Competition Policies (including but not limited to GE Healthcare HIPPA Guidelines, NEMA Regulations, etc.) and operates within them to ensure that no company policy or US / Int’l Law is broken. • Knowledge and understanding of all Environmental Health Policies (including but not limited to GE Healthcare EHS Policies, GE Healthcare Fleet Rules, etc.) and operate within them to ensure that no company policy or US / Int’l Law is broken • Ownership of order and configuration quality at the point of entry to ensure accuracy, configuration integrity and that all requirements are tied to documented customer inputs. • Drive continuous improvement on all related processes, work instructions, and procedures to ensure ongoing standardization and simplification of the Quality Management System.
• Minimum 7 years of sales experience • 2 years managing large government/commercial accounts • Demonstrated ability to work directly with Customer CEO, CFO, etc. • Demonstrated executive level relationship building • Demonstrated GEHC Network Experience
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