Imperial Field Service Engineer - Multi-Vendor Services
Posted 1/31/2017 11:01:05 AM
Business Segment: Healthcare Imaging
Location(s): United Kingdom ; London
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GE Healthcare provides transformational medical technologies and services to meet the demand for increased access, enhanced quality and more affordable healthcare around the world. GE works on things that matter - great people and technologies taking on tough challenges. From medical imaging, software & IT, patient monitoring and diagnostics to drug discovery, biopharmaceutical manufacturing technologies and performance improvement solutions, GE Healthcare helps medical professionals deliver great healthcare to their patients.
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Role Summary: We are looking for an experienced Diagnostic imaging Field Service Engineer responsible for meeting the daily service repair needs of customer’s equipment specific to our Multi-Vendor Services business.
Predominantly based at Imperial NHS Trust, London the role requires excellent analytical and communication skills combined with the ability to communicate complex technical issues in an easy to understand manner.
• Advanced, total system-level troubleshooting, installation, maintenance and service repair needs on OEM trained VASCULAR, R&F, X-RAY equipment for any Major OEM. • Completing Preventative Maintenance and Functional Management Inspections. Ordering and managing repair parts cycle times. • Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner. • Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction. • Maintaining tools and test equipment properly and ensuring they are calibrated. • Meeting Health and Human Services, Environment Health and Safety, and/or other applicable regulatory requirements. • Managing vendors service delivery processes in compliance with GE Healthcare policies. • Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving. • Participating in sales opportunities such as contract renewals and assist with promoting and implementing revenue programs. • Working as a member of the local team to provide efficient and cost effective service delivery to all accounts with assigned area. • May include training of clinical staff on designated equipment. • Teach and assist other Field Engineers on advanced and complex troubleshooting and technical fixes, plays a leading role on complex and multifunctional system fixes. • May take on additional responsibilities within local area as needed
• Extensive and proven applied Field Services experience, within major OEMs (Original Equipment Manufacturer. • Qualified to Degree level or equivalent work experience. • High technical and analytical skills. • Comprehensive knowledge of VASCULAR, R&F, X-RAY equipment. • Experience interfacing with both internal team members and external customers as part of a solution based service process. • Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment. • Experience troubleshooting and responding to customer concerns.. • Ability to work designated shift patterns, including scheduled "out of hours work" (2pm-10pm M-F, 1x per month) and scheduled weekends (1 in 4) if required and happy to travel.<
Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EU/EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post, as the employing body is unlikely, in these circumstances, to satisfy the Resident Labour Market Test. For further information please visit the UK Border Agency website
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