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Through project management expertise and technology innovation, we work to help lower costs, make things faster, simpler and more productive for our customers.
In today’s era of complex resources, the deeper, the hotter, the more remote, the more logistically difficult or environmentally sensitive the challenge – the more we can help. The GE scale helps us bring new solutions to market quicker to help our customers adapt to the industry’s changing environment.
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We’re at work today, to ensure the next generation is equipped and empowered to go further and deeper, helping to fuel the future.
Follow GE Oil & Gas on Twitter @GE_OilandGas. GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Role Summary: The Customer Care Agent provides direction and assistance to work group in order to meet assigned objectives. In this role you will work within defined parameters to make decisions, apply concepts to issues of moderate complexity, and have the ability to resolve issues through immediate action or short-term planning.
Essential Responsibilities: In the role of Customer Care Agent you will:
Manage price / delivery inquiries, formal quote requests, sales orders, and service orders. This includes processing, expediting, problem solving and basic technical support
Coordinate product deliveries between four production sites worldwide
Develop and foster relationships with customers, account managers, and project managers
Receive and resolve and/or escalate customer issues and inquiries
Maintain a customer focus while working in a fast-paced number driven environment
Meet and/or exceed all customer requirements in addition to departmental metrics
Embrace full wing to wing ownership of all commercial operations transactions
Work with various regions and teams globally in a large corporation
Understand and knowledge of complex commercial terms, incoterms and ability to support point of contact to ensure execution of contractual terms
Perform all other duties as assigned by a manager
Associate’s Degree from an accredited university or college (or High School Diploma / GED with a minimum 4 years of experience in a sales or customer care experience in oil & gas, power, heavy equipment, or automation & controls product planning and/or customer service capacity)
Minimum 2 years of sales or customer care experience in oil & gas, power, heavy equipment, or automation & controls
Six Sigma Experience
Excellent problem solving skills
Interpersonal and communication skills
Ability to multi-task and succeed in a fast-paced environment
Professionalism to interact with internal and external customers
Promotes and works well within a team atmosphere and practices shared values
Strong organizational skills
GE looks for innovation everywhere. For 130 years, GE has been at the forefront of innovation, but finding solutions to the world's biggest problems has never been more important than right now. Join us today and become an essential part of the solution! Not just imagining. Doing. GE works. Start your career on the right path. Join our results-oriented team at GE Oil & Gas today!
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