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Customer Care Agent

  • GE Oil & Gas
  • Experienced
  • Posted 1/24/2017 12:03:56 PM
  • 2776666
  • Job Function: Sales
  • Business Segment: Oil & Gas Regions
Location(s): United States ; Texas; Deer Park


About Us:

GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

GE Oil & Gas fuels the future. We push the boundaries of technology to bring energy to the world. We are inventing the next industrial era in the oil and gas sector. In our labs and factories, and in the field, we constantly push the boundaries of technology to solve today’s toughest operational & commercial challenges. We have the skills, knowledge and technical expertise to bring together the physical and digital worlds to fuel the future. GE Oil & Gas is a “fullstream” company, working from exploration and production to downstream. A $19 billion leader designed for a world of complex resources. The deeper, the hotter, the more remote, the more logistically difficult or environmentally sensitive the challenge – the more GE Oil & Gas can help.

Through project management expertise and technology innovation, we work to help lower costs, make things faster, simpler and more productive for our customers.

In today’s era of complex resources, the deeper, the hotter, the more remote, the more logistically difficult or environmentally sensitive the challenge – the more we can help. The GE scale helps us bring new solutions to market quicker to help our customers adapt to the industry’s changing environment.

We go where you go and operate side-by-side in 120 countries. The closer we are to our customers, the quicker we can anticipate and solve their challenges.

We’re at work today, to ensure the next generation is equipped and empowered to go further and deeper, helping to
fuel the future.

Follow GE Oil & Gas on Twitter @GE_OilandGas.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Role Summary:
The Customer Care Agent provides direction and assistance to work group in order to meet assigned objectives. In this role you will work within defined parameters to make decisions, apply concepts to issues of moderate complexity, and have the ability to resolve issues through immediate action or short-term planning.

Essential Responsibilities:
In the role of Customer Care Agent you will:

  • Manage price / delivery inquiries, formal quote requests, sales orders, and service orders. This includes processing, expediting, problem solving and basic technical support
  • Coordinate product deliveries between four production sites worldwide
  • Develop and foster relationships with customers, account managers, and project managers
  • Receive and resolve and/or escalate customer issues and inquiries
  • Maintain a customer focus while working in a fast-paced number driven environment
  • Meet and/or exceed all customer requirements in addition to departmental metrics
  • Embrace full wing to wing ownership of all commercial operations transactions
  • Work with various regions and teams globally in a large corporation
  • Understand and knowledge of complex commercial terms, incoterms and ability to support point of contact to ensure execution of contractual terms
  • Perform all other duties as assigned by a manager

    Qualifications/Requirements:
  • Associate’s Degree from an accredited university or college (or High School Diploma / GED with a minimum 4 years of experience in a sales or customer care experience in oil & gas, power, heavy equipment, or automation & controls product planning and/or customer service capacity)
  • Minimum 2 years of sales or customer care experience in oil & gas, power, heavy equipment, or automation & controls

    Desired Characteristics:
  • Six Sigma Experience
  • Customer Focus
  • Excellent problem solving skills
  • Interpersonal and communication skills
  • Ability to multi-task and succeed in a fast-paced environment
  • Detail Oriented
  • Professionalism to interact with internal and external customers
  • Promotes and works well within a team atmosphere and practices shared values
  • Strong organizational skills

    GE looks for innovation everywhere. For 130 years, GE has been at the forefront of innovation, but finding solutions to the world's biggest problems has never been more important than right now. Join us today and become an essential part of the solution! Not just imagining. Doing. GE works.
    Start your career on the right path. Join our results-oriented team at GE Oil & Gas today!

    Locations: United States ; Texas; Deer Park

    GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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