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Director - Digital Operations

  • GE Digital
  • Experienced
  • Posted 1/22/2017 9:18:33 AM
  • 2764246
  • Job Function: Digital Technology
  • Business Segment: Digital Technology
Location(s): United States; Georgia; Atlanta, Alpharetta

About Us:
GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Role Summary:
GE is building multi-disciplinary operations teams to focus on total availability of critical services shared across all business segments. These teams are composed of highly talented individuals obsessively focused on availability and security. The ideal individual is relentlessly technical, passionate for automating everything and totally committed to delivering amazing customer experiences. This role is responsible for operational excellence in delivery of internal virtualization platforms.

Essential Responsibilities:

  • Defines the operating structure, processes, procedures and talent profiles required to build a world class team

  • Develop automated solutions to address potential problems before they result in a service interruption

  • Builds a customer obsessed culture that focuses on customer success as its primary goal

  • Partners with the GE CTO organization to design for security, reliability and operational excellence across the technologies suite of tools and resources

  • Leads a team of systems, network, security, application, and automation engineers responsible for wing to wing delivery of GE critical security services

  • Manages performance, coaches team leaders and members, and resources team appropriately to deliver on objectives while driving a culture of excellence

  • Establishes and enables a proactive, outcomes-oriented culture of accountability and partnership within the teams where ‘not my job’ is not an answer

  • Provides leadership and hands-on technical direction to deliver problem, solution, tactical, and break-fix capability

  • Oversees and provides leadership direction during operational incidents, ensuring necessary resourcing and availability of subject matter expertise as well as proactive, business communications. Incident leadership includes on-call duty, as required

  • Facilitates genesis of solutions in a productive, efficient manner, working across technologies and geographies to deliver customer-focused business outcomes

  • Manage performance and availability, while adhering to compliance and regulatory requirements

  • Delivers change and incident management to drive industry leading operational excellence

  • Drives successful business outcomes beyond the immediate incident or need

  • Investigates and develops new best practices and methodologies

  • Qualifications/Requirements:

    Basic Qualifications

  • Bachelor's degree in Computer Science, Information Management, similar STEM degree, or 10 years of equivalent practical work experience

  • Minimum 5 years of overall Cloud system administration experience

  • Minimum 3 years experience successfully managing technical teams

  • Desired Characteristics:

  • Experience operating or deploying OpenStack implementations

  • Minimum 3 years experience using an automated configuration management system (Ansible, Chef, Puppet)

  • Solid knowledge of continuous development & continuous integration process and framework for keeping cloud up to date with latest patches, security fixes & releases OpenStack (IaaS) & Linux

  • Experience with common scripting languages (Bash, Perl, Python, Ruby)

  • Understand datacenter networking fabric topologies and common architectures deployed both Layer 2 and Layer 3 based

  • Availability to respond and lead resolution to on-call escalations for urgent issues

  • Demonstrated competency in strategic thinking and leadership with strong relationship management ability

  • Excellent communication, negotiating and influencing skills at all levels of the organization as well as with external organizations. 

  • Strong analytical and strong problem solving skills - communicates in a clear and succinct manner and effectively evaluates information/data to make decisions; anticipates obstacles and develops plans to resolve; creates actionable strategies and operational plans 

  • In-depth experience resolving complex technology Product & Service events 

  • Strong team player – collaborates well with others to solve problems and actively incorporates input from various sources; has experience working with others on a global basis; applies knowledge to coach and mentor others 

  • Change oriented – actively generates process improvements; supports and drives change, and confronts difficult circumstances in creative ways 

  • Ability to build/lead cross-functional teams, engage and influence individuals at multiple levels within and external to the organization, and influence direction with Senior IT Leaders 

  • Able to lead current and evolving initiatives across the matrix, leveraging global resources across verticals, business partners, and vendor resources as needed 

  • Strong business acumen; experience managing financials, budget, operating plans 

  • Ability to set and drive strategy in a complex business environment where technical requirements are continuously evolving and where technical and business solutions are undefined 

  • Ability to identify and capitalize on synergies (technical, process, etc.) across the organization in order to maximize the functionality of the technology and drive business solutions 

  • Enthusiastic to find ways to make customers successful

  • Ability to work well within small team focused on rapid delivery of results

  • Passionate about continuously learning and able to quickly adapt and pivot to win in dynamic environment

  • Comfortable with empowering colleagues and inspiring others to be their best

  • Ability to deliver results in a rapidly changing dynamic environment

  • #DTR

    Locations: United States; Georgia; Atlanta, Alpharetta

    GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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