Location(s): United States ; Louisiana, Massachusetts, Texas, California, Colorado; Longmont, San Ramon, Houston, New Orleans, Boston, open to remote locations as well
About Us: GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry. GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Role Summary: The Director, Educational Services, is a strategic role leading overall Education Services in Oil & Gas, Digital Solutions, with full ownership of learning strategy, execution and financial objectives. This role will interface with multiple functional teams in the development, creation and delivery of major customer programs and services, and is a major contributor to overall success of the Customer Success team.
Essential Responsibilities: The following duties and responsibilities of this position are performed at a mastery level of expertise. The role requires use of significant creativity to formulate and recommend direction at both strategic and tactical levels to senior management.
Lead, plan and execute multi-year global learning strategies that create results, advantage and growth for our global organization
Work closely with senior management to understand our Digital Solutions roadmap to drive the vision, strategy, plans and execution of the Digital Solutions learning agenda and program
Direct and own the design and execution of education offerings and programs mapped to Digital Solutions initiatives and product/service offerings.
Build and manage a learning team
Formulate delivery strategies for curricula, including train-the-trainer, e-Learning, and internal and/or external instructor development.
Track progress and compliance.
Design and deliver scalable solutions that include a blended approach to learning such as coaching, classroom training, 1:1 session, action learning & e-learning, globally and in local language as appropriate.
Identify, source and manage best-in-class vendors to meet training needs.
Measure training effectiveness in terms of impact on business goals, behavior change, and return on investment; monitor and adjust accordingly.
Support Communities of Practice and other knowledge sharing initiatives (i.e. Communities, Mentoring, Education, etc.).
Continuously seek and support new approaches, practices and processes to improve the quality and efficiency of education services offered.
Drive engagement through development and improvement of communications
Bachelor Degree with minimum 10 years’ experience developing, leading & implementing Learning & Development programs
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job
Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen
Must be willing to travel
Must be willing to work out of an office located in Longmont, CO, San Ramon, CA, Houston, TX, New Orleans, LA, or Boston, MA; or open to remote locations as well
Proven ability to design, implement, and deliver world-class training programs in the field of technology
Experience successfully setting the vision for complex global training projects
Experience counseling senior management, crafting creative solutions and integrating multiple business objectives
Demonstrated project management & process skills
Strong leadership skills and strategic ability to formulate and drive a global
Advanced degree in Adult Learning theory strongly preferred.
Ability to adapt to new challenges and be successful in a changing business environment
Strong communication skills at all levels of the organization
Prior experience working in the technology industry
Experience delivering technical and leadership training a plus
Strong systems aptitude, able to identify opportunities to leverage technology as a productivity enabler
Strong analytical skills, detail-orientated, and quantitative
Locations: United States ; Louisiana, Massachusetts, Texas, California, Colorado; Longmont, San Ramon, Houston, New Orleans, Boston, open to remote locations as well
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