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Application Specialist

  • GE Healthcare
  • Experienced
  • Posted 1/23/2017 11:41:29 AM
  • 2754444
  • Job Function: Sales
  • Business Segment: Healthcare Life Sciences
Location(s): Belgium, Denmark, Finland, Netherlands, Norway, Sweden; Diegem, Eindhoven, Umeå, Uppsala, Stockholm

About Us:
GE (NYSE: GE) is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. GE is organized around a global exchange of knowledge, the "GE Store," through which each business shares and accesses the same technology, markets, structure and intellect. Each invention further fuels innovation and application across our industrial sectors. With people, services, technology and scale, GE delivers better outcomes for customers by speaking the language of industry.

What do you envision for your future? At GE Healthcare, we strive to see life more clearly. Our "healthymagination" vision for the future invites the world to join us on our journey as we continuously develop innovations focused on reducing healthcare costs, increasing access and improving quality and efficiency around the world. We are an $18 billion unit of General Electric Company (NYSE: GE), employing more than 52,000 people worldwide and serving healthcare professionals in more than 100 countries. We believe in our strategy - and we'd like you to be a part of it. As a global leader, GE can bring together the best in science, technology, business and people to help solve one of the world's toughest challenges and shape a new age of healthcare. Something remarkable happens when you bring together people who are committed to making a difference - they do! At work for a healthier world. Learn More About Careers at GE Learn More About GE Healthcare

GE is committed to taking on the world’s toughest challenges. In order to fulfill that promise we rely on a culture of leadership, diversity and inclusiveness. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences and styles…people like you!

Role Summary:
The Cellular Analysis and Tools application scientist within the Cell Analysis Modality will be responsible for providing the formal technical support during the sales process in the Benelux & Nordic region. Responsibilities may include providing the required scientific Seminars, pre-sale product demonstrations as well as post-sale installation, training and/or customer service activities to support sales objectives. Responsibilities will also include ongoing post-sale customer support.

Essential Responsibilities:
• Provide technical leadership during sales process by demonstrating full range of product features including potential uses, product capabilities and benefits to customers as needed
• Work with Sales Specialist(s) to meet/exceed territory sales targets. Conduct sales support related activities such as technical seminars, instrument demonstrations, and sample projects (Proof of Principle) within the respective territory.
• Develop, coordinate and deliver product training to customers on software, application and/or equipment use, monitor customer installations to improve customer satisfaction and maintain customer relationships
• Develop and maintain relationships with key customers. Manage customer expectations while providing a high level of customer support during pre- and post-sales support activities. Communicate with customers to help them understand methodologies, applications and how to use the product(s) properly.
• Improve customer satisfaction and socket retention through continuing education on optimization of equipment utilization by customer
• Support trade shows and professional conferences by performing product demonstration and promotion as well as customer training
• Use market and product knowledge to assist sales team in developing sales, marketing and customer service strategies
• Produce well-written post-training reports and provide regular feedback on customer satisfaction and needs
• Support occasionally colleagues in other regions when the need occurs

Required Qualifications:
• Bachelors degree or equivalent knowledge and experience and proven related lab experience in Biology, Cell Biology, Molecular Biology or Biochemistry
• Proven experience in sales or support role such as field applications, technical support, marketing, product specialist or product management
• Experience in the field of High Content Analysis (HCA) and Microscopy with a good understanding of Imaging analysis software
• Excellent customer engagement skills
• Strong time management and organizational skills
• Demonstrated interpersonal & communication skills (ability to effectively communicate, verbally and in writing, to external customers, global counterparts and to team members in other functional organizations)
• Strong presentation skills (public speaking and lecture experience desired)
• Proven ability to contribute in a multi-disciplinary team environment
• Working knowledge of computers and their operating systems
• Must be willing to travel (estimated 40+%)
• Based in region Benelux & Nordics
• EU work permit

Desired Characteristics:
Preferred Qualifications:
• Masters degree in Life Science related curriculum or equivalent knowledge and experience
• Proven laboratory experience using Microscopy, Cellular Imaging Tools and High Content analysis instruments
• Proven teaching or training experience including design and delivery of basic and advanced concepts to technical and/or non-technical individuals
• Demonstrated ability to understand and present complex material in understandable terms
• Demonstrated willingness and ability to take on additional responsibilities and undertake challenging tasks and/or global projects
• Ability to prioritize activities to ensure customer satisfaction while maximizing profits
• A strong scientific/technical personality and self-motivation
• Self-motivated, willingness to take the initiative to identify opportunities for improvement and take actions to improve
• Willingness to be flexible/adapt to changing work environments
• Fluency in English & local language

Locations: Belgium, Denmark, Finland, Netherlands, Norway, Sweden; Diegem, Eindhoven, Umeå, Uppsala, Stockholm

GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
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