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Technical Support Engineer

  • GE Oil & Gas
  • Experienced
  • Posted 5/8/2017 3:37:54 PM
  • 2770005
  • Job Function: Services
  • Business Segment: Oil & Gas Digital Solutions
Location(s): United States; Alabama, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia; Lewistown, Other


About Us:

GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

GE Oil & Gas fuels the future. We push the boundaries of technology to bring energy to the world. We are inventing the next industrial era in the oil and gas sector. In our labs and factories, and in the field, we constantly push the boundaries of technology to solve today’s toughest operational & commercial challenges. We have the skills, knowledge and technical expertise to bring together the physical and digital worlds to fuel the future. GE Oil & Gas is a “fullstream” company, working from exploration and production to downstream. A $19 billion leader designed for a world of complex resources. The deeper, the hotter, the more remote, the more logistically difficult or environmentally sensitive the challenge – the more GE Oil & Gas can help.

Through project management expertise and technology innovation, we work to help lower costs, make things faster, simpler and more productive for our customers.

In today’s era of complex resources, the deeper, the hotter, the more remote, the more logistically difficult or environmentally sensitive the challenge – the more we can help. The GE scale helps us bring new solutions to market quicker to help our customers adapt to the industry’s changing environment.

We go where you go and operate side-by-side in 120 countries. The closer we are to our customers, the quicker we can anticipate and solve their challenges.

We’re at work today, to ensure the next generation is equipped and empowered to go further and deeper, helping to
fuel the future.

Follow GE Oil & Gas on Twitter @GE_OilandGas.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Role Summary:
The Inspection Technologies Technical Support Team is a global team and is the single point of entry for all post-sales technical issues for NDT products installed around the world. These products range from Radiography, Ultrasonic Testing Machine, Remote Visual Inspection, Eddy Current, Ultrasonic Standard Flow, Film and Rhythm Archive Software.

Essential Responsibilities:
The Technical Support Engineer (TSE) is responsible for defined work or projects with moderate complexity. Daily priorities will be set by the GEIT Global Technical Support Leader. In this role, you will follow defined tools, processes / guidelines and escalation paths, meet day-to-day short-term objectives, and have the ability to resolve issues through immediate action or short-term planning.

In the role of Technical Support Engineer you will:

  • Act as the single point of contact to the customer for timely and satisfactory resolution of a wide variety of technical issues / queries for the assigned product line(s)
  • Have fundamental knowledge of assigned product lines, their associated configuration installations, and/or follow established escalation paths to support appropriately
  • Effectively handle technical queries from assigned customers and be knowledgeable of and sensitive to business, social and cultural issues significant to the customers
  • Support other TS team members and other teams as required
  • Monitor metrics to understand severity of incoming and/or pending issues and align priorities accordingly

    Qualifications/Requirements:
  • Bachelor’s Degree in Science, Technology, Engineering, or Math from an accredited college or university (OR High School Diploma / GED from an accredited school or institution with a minimum 7 years in technical experience with GEIT X-Ray testing machines or Ultrasonic Testing Machines)
  • Minimum 3 years of technical experience with GEIT X-Ray testing machines or Ultrasonic Testing Machines

    Eligibility Requirements:

  • Ability and willingness to work a flexible work schedule

    Desired Characteristics:
  • Minimum 3 years of technical experience with GEIT Ultrasonic Testing Machines, specifically machines engineered / manufactured in Huerth, Lewistown, and Alzenau
  • Minimum 3 years of technical experience with GEIT Phoenix 2D and 3D systems
  • Minimum 3 years of technical experience with GEIT / Seifert testing machines and components, such as: x|cube, x|blade, blade|line, Eresco, Isovolt, speed|scan, VistaPlus, and Saba
  • Experience analyzing technical issues
  • Experience in and willing to coach and mentor others
  • Experience interfacing with internal and external customers
  • Structured work methods and analytical skills
  • Experience managing multiple tasks in parallel
  • Strong oral and written communication skills
  • Strong interpersonal skills, team oriented
  • Strong Leadership skills
  • Experience following standard processes
  • Experience adapting quickly to change and working successfully in an evolving and culturally diverse environment
  • Strong work ethic
  • All US locations will be considered for this position

    GE works on things that matter. The best people and the best technologies taking on the toughest challenges. Finding solutions in energy, health and home, transportation and finance. Building, powering, moving and curing the world. Not just imagining. Doing. GE works. 
    Looking for a challenge where your experience is valued? Come see what you can achieve as a leader with GE Oil & Gas! 

    Locations: United States; Alabama, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia; Lewistown, Other

    GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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