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On Wing Customer Support Planner

  • GE Aviation
  • Experienced
  • Posted 1/23/2017 4:09:33 AM
  • 2774343
  • Job Function: Manufacturing
  • Business Segment: Aviation Supply Chain
Location(s): Republic of Korea ; Gimpo


About Us:
GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

Role Summary:
In this role, you will coordinate resources and tooling in order to satisfy Customer repair workscopes performed by On Wing Support Technicians, either on base or at remote locations around the world. Applicants will be familiar with quick-turn aircraft engine maintenance, repair and field services. You will communicate with internal team and customers to ensure seamless service and workscope execution.

Essential Responsibilities:
You will lead job quotation, resource and tooling allocation, team launch, and job execution through to final invoicing.
In addition, you will:
• Be accountable to Site Leader for all deliverables
• Coordinate and provide support for the team in all Technical, Logistical, Environmental, Health & Safety (EH&S) and Quality requirements
• Ensure daily planning sessions are held and objectives met by the team
• Ensure customer objectives are met through job planning and execution (customer ownership to be determined by the Site Leader)
• Provide internal and external customer support
• Provide IFS transaction support
• Be accountable to the Site Leader for EH&S for the OWS Korea business
• Support EH&S training / accident reporting
• Coordinate technician training needs
• Provide leadership and responsibility for the Korea operations team and be accountable for that area including overall management of the contract
• Assist with making material demands, receipting of material and issuing to ensure a consistent supply of parts to the OWS Korea business
• Ensure that AEO authorisation is maintained / revalidated
• Act as focal point for the application of airport passes and Visa country access and collaborate with the office manager to ensure their completion
• Deputise for the Materials / Logistics Coordinator, as required
• Be the focal point for Calibration tooling control and be accountable for that area

Qualifications/Requirements:
• Experience with commercial engine repair

Desired Characteristics:
• Repair experience with large commercial engines
• Proven manpower and project management skills
• Good team player with flexible approach and possess effective interpersonal and communication skills (written and oral)
Strong candidate identified; qualified candidates are still encouraged to apply.

Locations: Republic of Korea ; Gimpo

GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
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