About Us: GE Healthcare IT is uniquely positioned to deliver integrated care solutions—and we are investing $2 billion in software to create and enable technology that improves the way healthcare is delivered to patients globally.
GE can fuse its 130 year track record of revolutionizing healthcare with tomorrow’s technology to stay ahead of constantly evolving healthcare needs. We are one of the only global companies with a broad portfolio of medical devices, software, services, consulting, integration and financing capabilities that can be applied across new integrated care delivery models.
Our vision is to deliver the next generation of IT performance breakthroughs for health systems caregivers and the patients they serve. Both patients and providers need more consistent, higher quality outcomes, and GE Healthcare IT is helping drive this transformation across the industry.
By accelerating workflows, streamlining processes, and improving analytics capabilities, we liberate and create new value from the data captured by software and technology—giving our customers the tools they need to help drive better outcomes and giving patients a more informed and proactive healthcare experience.
Our mission is to be the market leader in integrated care solutions.
Role Summary: We are looking for a proactive engineer to be responsible for developing and maintaining strong interpersonal relationships with customer representatives, ensuring Customer Satisfaction, and maintaining all equipment models specific to a modality or modalities in the assigned area (Czech Republic and Slovakia).
Essential Responsibilities: • Maintain all models specific to a modality in the assigned area (CT, MR, X-Ray, Nuclear Medicine). • Perform total system level trouble-shooting on complex multi-symptom problems. • Maintain daily interface with doctors and technicians on equipment status issues, to ensure satisfaction of primary customers. • Assist in Account Sales visits, help train others where necessary, and identify Sales opportunities and communicate them to account team. • Assist in the growth and direction of business in geographic area. • Responsible for Warranty and PMS contract cost control. • Responsibly complete all administration tasks on time (e.g., ensure timely completion of FMI’s and PMS inspections documentation for assigned accounts). • Play a leading role in complex and multifunctional rooms. • Share best practices. • Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement.
Qualifications/Requirements: • Qualified to Degree level or equivalent. • Technical analytical skills. • Prior Field Services experience. • Comprehensive knowledge of a specific modality or multi-modalities. • Sought by others for guidance and advice. • Proficiency in English. • Ability to work independently with minimum direction. • High work standards and quality. • Initiative and motivation. • Plans and organizes work effectively. • Excellent communications, listening and interpersonal skills. • Strong Customer skills; deals tactfully and effectively with differences of opinion, influences rather than directs.
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