Business Segment: Digital Information Technology & Digital Thread
Location(s): United States ; Michigan, New York; Schenectady
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Role Summary: Leads and executes stable operations in a highly dynamic PeopleSoft environment with multiple enterprise applications including critical Pay, Benefits & CRM. Ensures adherence to process, security, audit and compliance standards. Applies creativity and technical savvy to achieve operational and technical excellence
Develop deep expertise in complex production operations involving multiple applications, systems, processes and teams
Apply creativity and cutting-edge PeopleSoft technology knowhow to ensure error free, timely, secure and compliant delivery of critical services thru the PeopleSoft applications
Partner with various infrastructure, database and web technologies teams to ensure incidents are remediated with urgency. Work with them to implement solutions that prevent reoccurrence
Ensure conformance of established standard operating procedures, DR drills, internal and external audits, Segregation of Duties and other compliance requirements
Develop new tools and processes and improve existing ones for maintaining operations and improving productivity of the team
Partner with the larger PeopleSoft Technologies team to ensure clear visibility, planning and handoffs of all application and infrastructure changes
Partner with extended teams to ensure all aspects of production tech-stack is at current/supported version/model
Partner with the larger PeopleSoft Technologies team to layout short term and long term technology strategy and execute on the strategy
Develop metrics for measuring performance and operational excellence and report out to leadership periodically
Work as a partner in the analysis, requirement development, design, documentation, implementation, and maintenance of large/complex application and hardware changes and upgrades
Develop and implement comprehensive project plans to ensure error-free project implementations and stable operations
Support, advise, assist, guide, and resolve problems for business clients
Initiate direct communication with wide range of customer, client, supplier, and systems personnel
Prepare, present and review project plans, status reports, cost/benefit studies, and recommend funding and resources
Participate in the preparation of long-range systems plans and assure that they are in concert with business objectives and goals
Keep up to date with emerging technologies and promote their use
Bachelor’s degree in Information Systems, Information Technology, Computer Science or Engineering
Minimum of 8 years of total experience in Information technology
Minimum of 4 years of experience in all phases of supporting operations in a large ERP environment
Minimum of 3 years of experience in PeopleSoft technologies in any technical role
Strong grasp of security, compliance, audit, risk and segregation of duties concepts in context of supporting a critical large ERP production environment.
Ability to triage and troubleshoot operational issues
Ability to be flexible and work analytically in a problem-solving environment
Strong oral and written communication skills
Strong interpersonal and leadership skills
Deep technical understanding of PeopleSoft architecture, tools, administration and support software
Expertise in installing, configuring, tuning, troubleshooting, upgrading all aspects of PeopleSoft infrastructure including webserver, appserver, process scheduler, IB, SOA, etc
Deep expertise in AutoSys scheduling software
Understanding of Web server load balancing & reverse proxy to work with various teams for proper load balancing and high availability is ensured to all PeopleSoft Applications.
Expertise in Linux/Unix, Oracle DB and scripting languages highly preferred
Prior experience with process quality methodology and infrastructure technologies (compute, database, network, etc.) is preferred
Strong program management skills including project initiation, scoping, resourcing, scheduling, budgeting, risk management and communication
Able to coordinate efforts in line with the "bigger picture" to maximize the overall value of project and process initiatives
Ability to learn complex systems and business processes and define requirements for solutions
Understanding of IM / IT technologies and how to apply them
Locations: United States ; Michigan, New York; Schenectady
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