Location(s): United States; Georgia; Alpharetta, Atlanta
About Us: GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry. GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Role Summary: The Director - Digital Operations will be a highly motivated, experienced professional with the ability to lead people in supporting large scale monitoring and automation implementations that drive operational excellence and improved customer experience.
Essential Responsibilities: In this role you will utilize your technical knowledge, process knowledge, platform management experience and leadership expertise to ensure productivity and process efficiency gains by:
Delivery of solutions that drive operational excellence for compute and network monitoring and automation; particular focus on improved customer experience
Define strategic direction for delivering contemporary monitoring and automation solutions in alignment with organizational priorities; collaborating closely with other technology organizations
Develop complex implementations, ensuring all standards, upgrades are adhered to and are managed within budget and aligned to technology platforms appropriately
Minimum 5-7 years’ experience developing automation implementations in a large production environment, supporting bi-modal IT environments. Experience with private and public cloud technologies
Minimum 5-7 years’ experience transforming large programs with demonstrated leadership ability to deliver
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job.
Demonstrated experience delivering automation capabilities that have transformed operations and customer experience
Provide operations leadership of Core Tech automation solutions; collaborative engagement in the planning, evaluation, design, development and implementation of solutions
Partner with stakeholders in technologies, service management, operations to evaluate, strategize and improve operational processes/function, focusing on operational excellence and improved customer experience
Maintain and apply current knowledge of information technology; keep abreast of new and emerging technologies; make technology, process, and application recommendations that improve staff productivity and enable process efficiency gains
Partner with technology platform, design, and development to implement and support monitoring and automation solutions across bi-modal technologies
IT process knowledge, large scale project management, software development Ability to work with infrastructure support teams, design and development teams and understand technical needs
Strong track record of understanding and interest in current and emerging technologies demonstrated through training, job experience and/or industry activities
Strong team player – collaborates well with others to solve problems and actively incorporates input from various sources
Demonstrated customer focus – evaluates decisions through the eyes of the customer; builds strong positive customer experiences
Strong analytical skills – strong problem solving skills, communicates in a clear and succinct manner and effectively evaluates information / data to make decisions; anticipates obstacles and develops plans to resolve
Change oriented – actively generates process improvements; supports and drives change, and confronts difficult circumstances in creative ways
Locations: United States; Georgia; Alpharetta, Atlanta
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