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Director - Digital Operations

  • GE Digital
  • Experienced
  • Posted 7/18/2017 4:52:19 PM
  • 2763177
  • Job Function: Digital Technology
  • Business Segment: Digital Technology
Location(s): United States; Georgia; Alpharetta, Atlanta


About Us:
GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Role Summary:
CoreTech Solutions is seeking a Sr Director - Digital Operations who is a highly motivated, energetic, experienced technology professional. This role will be a key member of the ISS Operations leadership team and will be responsible for designing and developing a standard structure to deliver highly available services. The leader will be responsible for team development, service delivery and driving continuous operational improvements to operating system services.

Essential Responsibilities:
  • Define the operating structure, processes, procedures, and talent profiles required to build a world class team
  • Manage and develop geographically diverse team of employee and consulting resources
  • Manage performance and availability, while adhering to compliance and regulatory requirements
  • Develop automated solutions to address potential problems before they result in a service interruption
  • Build customer obsessed culture that focuses on customer success as its primary goal
  • Partner with the GE CTO organization to design for security, reliability and operational excellence across a technical suite of tools and resources
  • Lead a team of engineers responsible for wing-to-wing delivery of virtualized compute services
  • Manage performance, coach individuals, and resource team appropriately to deliver on objectives in fast paced environment
  • Establish and enable a proactive, outcome-oriented delivery model based on accountability and partnership where ‘not my job’ is not an answer
  • Provide leadership and hands-on technical direction to deliver problem, solution, tactical, and break-fix capability
  • Available 24x7 to lead critical issue/problem resolution to complex problems where analysis requires in-depth evaluation with imaginative and innovative troubleshooting and experimentation
  • Facilitate genesis of solutions in a productive, efficient manner, working across technologies and geographies to deliver customer-focused business outcomes
  • Responsible for driving operational excellence of suppliers across service engagements
  • Drive successful business outcomes beyond the immediate incident or need
  • Solid knowledge of continuous development & continuous integration process and framework for keeping cloud up to date with latest patches, security fixes & releases OpenStack (IaaS) & Linux
  • Experience with common scripting languages (Bash, Perl, Python, Ruby)
  • Understand datacenter networking fabric topologies and common architectures deployed both Layer 2 and Layer 3 based
  • Availability to respond and lead resolution to on-call escalations for urgent issues
  • Demonstrated competency in strategic thinking and leadership with strong relationship management ability
  • Excellent communication, negotiating and influencing skills at all levels of the organization as well as with external organizations
  • Change oriented – actively generates process improvements; supports and drives change, and confronts difficult circumstances in creative ways
  • Ability to build/lead cross-functional teams, engage and influence individuals at multiple levels within and external to the organization, and influence direction with Senior IT Leaders
  • Able to lead current and evolving initiatives across the matrix, leveraging global resources across verticals, business partners, and vendor resources as needed
  • Strong business acumen; experience managing financials, budget, operating plans
  • Investigate and develops new best practices and methodologies

    Qualifications/Requirements:

    Basic Qualifications

  • Bachelor's degree in Computer Science, Information Management or similar STEM degree
  • Minimum 5 years experience managing IT operations in virtualized environments
  • Minimum 3 years experience successfully managing technical teams
  • Minimum 3 years experience automating scalable infrastructure operations

    Desired Characteristics:
  • Strong analytical and strong problem solving skills - communicates in a clear and succinct manner and effectively evaluates information/data to make decisions; anticipates obstacles and develops plans to resolve; creates actionable strategies and operational plans
  • In-depth experience resolving complex technology Product & Service events
  • Strong team player – collaborates well with others to solve problems and actively incorporates input from various sources; has experience working with others on a global basis; applies knowledge to coach and mentor others
  • Ability to set and drive strategy in a complex business environment where technical requirements are continuously evolving and where technical and business solutions are undefined
  • Ability to identify and capitalize on synergies (technical, process, etc.) across the organization in order to maximize the functionality of the technology and drive business solutions
  • Enthusiastic to find ways to make customers successful
  • Ability to work well within small team focused on rapid delivery of results
  • Passionate about continuously learning and able to quickly adapt and pivot to win in dynamic environment
  • Comfortable with empowering colleagues and inspiring others to be their best
  • Ability to deliver results in a rapidly changing dynamic environment

    #DTR

    Locations: United States; Georgia; Alpharetta, Atlanta

    GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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