About Us: GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
Role Summary: This role is key in our efforts to strengthen our CT & AW product portfolio support structure. The primary focus will be to provide internal/external technical support on CT products, including AW, AW Server & DoseWatch.
Essential Responsibilities: The Modality Engineer is responsible for providing technical support of installed products to both internal/external Customers, ensuring that local services processes have been established prior to introducing new products to the market, leveraging technology to develop new Services solutions and offerings, supporting product quality and reliability activities, developing new ideas to drive productivity, developing predictive & preventive algorithms before system down, and deploying product trainings.
Essential Responsibilities: • Focus will be on AW, AW Server & DoseWatch products with CT modality background and support. • Technical support to internal/external Customers. • Working with global and Japan product teams to drive resolution of common product issues within the IB. • Working with global and Japan product teams to ensure that local services processes, tools, spare parts and trainings have been established prior to introducing new products to the market. • Leveraging technology to develop new Services solutions and offerings. • Driving product quality, serviceability and reliability improvements. • Developing and driving improvement ideas for services processes and tools to drive productivity. • Developing and researching prediction technology. • Developing and deploying product trainings for internal/external Customers. • Supporting Customer escalation issues (CSOs). • Supporting field action (Recalls/FMIs) planning and deployment. • Troubleshooting, gathering/analyzing data, creating technical documentation, and communicating effectively with both Japan and global teams for daily work activities.
Quality Specific Goals: • Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position. • Complete all planned Quality & Compliance training within the defined deadlines. Identify and report any and all Customer quality or compliance concerns immediately to the Quality Organization. • Identify and report any personal quality or compliance concerns immediately to the Quality Organization.
Qualifications/Requirements: Required Qualifications: • GEHC AW, AW Server and CT products technical knowledge/experience and has demonstrated ability and expertise to handle/resolve technical issues. • Fluent in Japanese and conversational/written English skills to communicate with global teams. • Knowledge of GE Healthcare products and processes, and passion to learn beyond current expertise. • Strong internal/external Customer communication skills • Highly motivated and passionate team player • High vitality, enthusiasm and engagement to drive and facilitate team dynamics • Good analytical skills and ability to drive projects and work activities to completion
Preferred Qualifications: • Strong global communication skills • Proficient in Microsoft Office Suite, computer skills
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