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Sr Software Business Ops Ldr - Partner Management

  • GE Power
  • Experienced
  • Posted 5/8/2017 3:50:20 PM
  • 2742732
  • Job Function: Services
  • Business Segment: Power Digital
Location(s): United States; California, Georgia; San Ramon, Atlanta, Other


About Us:

GE Digital Overview

GE (NYSE: GE) is the world's Digital Industrial Company,
transforming industry with software-defined machines and solutions that are
connected, responsive and predictive. GE is organized around a global exchange
of knowledge through which each business shares and accesses the same
technology, markets, structure and intellect. Each invention further fuels
innovation and application across our industrial sectors. With people,
services, technology and scale, GE delivers better outcomes for customers by
speaking the language of industry.

Department Overview

Predix is the world’s first and only cloud-based operating
system built exclusively for industrial companies. It is now available for
licensing externally beyond GE across a broad range of industries to manage and
optimize both GE and non-GE assets. As the only industrial strength OS, Predix
allows for familiar, frictionless connectivity, yet offers the security,
regulation and certifications that industry demands. With 50 billion machines
expected to come online by 2020, the Industrial Internet’s impact on GE, our
customers and the world is tremendous. Everything is amplified on an industrial
level. Bigger machines, bigger business, bigger issues, bigger
opportunities.

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Role Summary:
The Sr. Operations Manager, Partner Management responsibility is to build, maintain and enhance relationships with strategic (high-value and high-dependency) software partners and internal stakeholders (such as leadership and end users). The Sr. Operations Manager, Partner Management serve as liaison between the partners and the business.

Essential Responsibilities:

Overall, the Sr. Operations Manager, Partner Management must
ensure that the organization achieves its objectives with strategic partners
and assists the partners in their efforts to be successful within the GE Power
Digital organization.

  • Develop and lead the partner management strategy, ensuring
    that Partners are delivering maximum value through their services
  • Establish internal policies and approve external policies,
    standards, processes and templates for working with partners.
  • Understand Partner spending by category, cost center, region
    and partner.
  • Classify, rationalize and optimize the partner portfolio,
    and concentrate efforts on managing the most strategic partners.
  • Manage regular senior-level collaborative meetings between
    the partner and the client.
  • Create contract, performance, relationship and risk
    management procedures.
  • Ensure there are clear metrics across all key performance
    indicators (KPIs) to ensure strong performance management.
  • Manage appropriate personnel (such as performance, contract
    and risk, and relationship managers) that are part of the partner management
    team.
  • Identify and execute value opportunities with key partner
    relationships.
  • Manage the team whose activities are related to partner relationships,
    contract and commercial terms and conditions, and product or service
    performance. Perform this function related to information systems, external
    software sources and externally sourced software services.
  • Analyze problem areas, and help resolve issues and disputes.
  • Manage the communications process with partners.
  • Develop the reporting for partner performance in areas that
    include (but are not limited to) quality, capacity, systems and responsiveness
  • Collect constituent reporting requirements, and develop
    partner scorecards and dashboards that present relevant data tailored to the
    audience.
  • Focus partner performance metrics on technical, process and
    business outcomes, such as innovation, competitive advantage and increased
    revenue. Define and hold strategic partners to higher performance standards,
    and drive continuous improvement.
  • Maintain/enhance tools for use in partner management,
    including partner tracking, analytics and performance management tools
    (scorecards and dashboards).
  • Collect, consolidate and communicate detailed reports and
    key partner data to stakeholders on partner performance, risk and
    relationships. Foster analytics-driven decisions based on this data.
  • Inform Partner managers/procurement and business operations
    about information gleaned from market investigation reports on sourcing
    methods, products and potential partners, and while conducting partner
    analysis.
  • Ensure the partner management office (VMO) is mitigating,
    monitoring and managing partner risks
  • Include financial viability, business continuity, and
    corporate and regulatory compliance.
  • Assess and report on the risk level of partners based on
    financial, skills, tools and the use of third parties.
  • Establish the right organizational structure, and provide
    for staff development
  • Provide appropriate support/training to internal staff that
    manage individual partner accounts.
  • Drive a focused culture through performance targets,
    one-on-ones, a clear engagement strategy and regular performance reviews,
    ensuring you have the right person in the right role, based on their skills and
    competencies.
  • Work with internal colleagues to ensure they have the
    appropriate information and knowledge at hand to be successful in what they do.
  • Assist Partner managers and procurement (if outside the VMO)
    with partner evaluation and selection criteria, procedures, and best-practice
    tools and templates.



Qualifications/Requirements:

Basic Qualifications:

  • Bachelor’s degree or master’s degree
  • Minimum five years of experience in partner management is
    needed, including management of third-party partners, in-depth sourcing and
    commercial expertise.
  • Two or more years of experience in project/asset management,
    procurement, and partner relations in a technology environment are desirable.

Eligibility Requirements:

  • Legal authorization to work in the U.S. is required. We will not sponsor individuals for
    employment visas, now or in the future, for this job
  • Any offer of employment is conditioned upon the successful completion
    of a background investigation and drug screen
  • Must be willing to travel



Desired Characteristics:

  • Deep market knowledge of digital software products and
    services (software and hardware) and current trends (cloud, digital and agile)
  • Strong and visible leadership to establish authority and
    influence both internally and externally to your organization
  • Strong people skills — be able to motivate, energize and
    drive performance from your team (direct or matrix management)
  • An ability to create a centralized contract repository and
    portfolio to determine contractual and financial exposure and aid with contract
    negotiation, and develop the partner management mission, goals and objectives
  • Strong project and process management skills, with the
    ability to handle multiple partners, projects and a wide range of tasks
  • Ability to manage across organizational boundaries, with the
    goal of understanding political drivers and influencers
  • Interpersonal relationship strengths for managing disputes
    and driving change in partner behaviors, and creating a working environment
    where partners receive incentives to change behaviors to meet performance goals
  • Analytical in his or her approach to problem solving, with a
    focus on managing in a team environment with attention to results and with a
    sense of urgency
  • Interpersonal relationship strengths for managing disputes
    and driving changes in partner behaviors, and creating a working environment where
    partners receive incentives to change behaviors to meet expectations and
    performance goals
  • Ability to manage across organizational boundaries, with the
    goal of understanding political drivers and influencers
  • Ability to understand internal customer and partner business
    goals and strategies with the intent of establishing and managing to a common
    set of goals
#DTR


Locations: United States; California, Georgia; San Ramon, Atlanta, Other

GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
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