About Us: GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
Role Summary: The role will lead applications excellence & leadership in the GE MRI business, as part of the APAC & India Marketing team, and will have focus in Japan, but also integrate and at times support across the region. They will be responsible to manage and lead the applications team to support the needs of our customers. This role will support the development and collaboration with our KOLs, site visits and optimization of the clinical protocols and workflow to meet regional VOC of our customers.
Provide advanced MRI application support to our customers, both new and installed base, including product training and protocol and workflow optimization to meet customer needs and ensure Customer Satisfaction.
Provide training to the region Sales teams to support the clinical differentiating value of our products. This includes: understanding clinical weaknesses/strengths of competition, translate our strengths into simple messages, produce the clinical proofs elements, deliver training.
Lead and identify the training needs and actions of the clinical applications teams of his/her region. They are responsible for keeping internal training material updated and delivering training on specific advanced topics.
Develop and maintain good long term customer relationships, KOLs, and high customer satisfaction and maintain customer profiles, including key decision makers.
Bring deeper engaged support to KOL sites, stimulating evaluation of new techniques and publications of results (peer-reviewed articles and Signa Pulse). Responsible for the maintenance and optimal operation of Show Sites. This includes: optimal training of radiographers, optimized protocols, clinical case library, actual support during visits.
Organize product demonstrations, sites visits and follow up.
Communicate customer situation and dynamics to/from the field.
Communicate effectively with members of sales/marketing/service team.
Ensures knowledge of and compliance with Company policies and quality processes
Clinical Radiographer background with experience in MRI, 5+ years experience minimum.
Application experience of MRI equipment, both 1.5T and 3T, preferably in GE MRI systems.
Excellent Interpersonal skills and working as part of a dynamic team environment either as team leader or individual contributor.
Knowledge of regional market place and dynamics.
Strong communication skills, Verbal and Written.
Fluent English and Japanese. Additional languages are an advantage.
Willingness and ability to travel occasionally within APAC and India.Percentage of time required for travel is flexible.
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