About Us: GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
Role Summary: Lead On Site Services Specialist leads projects and initiatives with broad scope and high impact on the business or is a recognized expert in a specialized field. In this role, field engineers are responsible for major and complex assignments with long-term business implications, contributing to the overall strategy, and managing/to help fix complex issues within their functions of expertise.
Essential Responsibilities: • Perform on-site installation of system component & equipment and ongoing preventive maintenance, repair and calibration after installation • Respond to requests for emergency repairs and services to troubleshooting for GEH Products and Services. • Provide technical instruction and assistance to customer representatives regarding installation, operation, calibration, repair and maintenance at customer's sites • Develop and further expand technical knowledge and expertise, currently recognized industry standards for engineering ability • Maintain knowledge of applicable product line warranties, and accomplish effective warranty administration • Plan, prepare and/or instruct both internal and external training programs as required, to impart and perpetuate field engineering and/or product & services knowledge in the area of specialty. • Perform administrative functions; such as writing technical reports, ordering materials, securing quotations, preparing job status reports, reports to customers, time sheet and expense sheets on a complete timely, and thorough basis • Maintain knowledge of the report system to the extent required for timely and accurate input of field information necessary • Provide leadership and technical direction to skilled labor performing work on customer sites • Maintain strong safety mindset to assure the executed work reflects the technical requirements within GE safety standards • Knowledge to troubleshoot and provide routine maintenance checkout for wide range of equipment vintage • Prepare timely and accurate technical reports for customer records and a reference for future outages
Qualifications/Requirements: • Bachelor’s Degree from an accredited university or college • At least 3 additional years of experience in a Field Services role • Proficient in written and spoken Japanese and English • Ability and willingness to relocate to a remote field office if needed
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