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Role Summary: The APAC Services Commercial Operations Finance Manager role serves as a business partner to APAC Services General Manager and his growth and operations leaders to drive sustainable commercial growth & operations excellence in the Services business including efforts to drive commercial/operations rigor and simplification. The role reports to APAC Services CFO.
Essential Responsibilities: - Partner with APAC Services Operations leader and staff to drive operational rigor, analyze service segment profitability, cost to serve and lead/support strategic initiatives to improve productivity in services business for APAC region (Japan, Korea and ANZ). - Lead commercial finance analytics (eg. Contract and parts pricing, capture rates, cost to sell/serve, product lifecycle analytics, operations productivity, service revenue segments profitability etc.,) & provide meaningful insights/ actionable outcomes to leadership to drive profitable growth and operational rigor Modality growth & profitability analysis/ key metrics (including franchise view) - provide actionable insights to APAC Service leadership & sub-region teams, recommend potential solutions/actions and track progress. Lead and provide analytics on strategic initiatives. - Collaborate with Equipment teams in APAC and regions to better connect the dots & provide actionable insights (eg. Product lifecycle costs & share correlation to Equipment sales, replacement rates, NPI performance/effectiveness). - Actively partner with FP&A team and provide insights for developing estimates/forecasts, operating plans, blue print reviews and operating/strategic reviews. - Collaborate/ Lead cross-functional projects to drive simplification/ standardization and/or improve rigor in key Commercial/Operations and Finance processes for better/sustainable growth & profitability. - Collaborate on projects related to internal controls over financial reporting for example Policy 5.0/ Policy 6.0 process & controls, Contract T&C’s standardization, contract offerings etc., - Develop and improve financial processes/tools – for instance, live & dynamic reports/dashboards, scenario based outcomes, budgeting and estimating processes, project pay-backs/ROI’s.
Quality Specific Goals: 1. Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position 2. Complete all planned Quality & Compliance training within the defined deadlines 3. Identify and report any quality or compliance concerns and take immediate corrective action as required
Qualifications/Requirements: 1. Strong analytic skills: able to clearly link financial results to operational performance drivers, generate alternatives and drive positive change. 2. Clear thinking / problem solving: successfully led cross-functional projects/process improvement within operations/finance function involving process improvement; able to quickly grasp new ideas. 3. Leadership experience: has experience leading team members balancing execution through others with inclusiveness, leveraging expertise, clear thinking, imagination, and external focus. 4. Excellent communication skills: experience working across multiple levels (including executive level), functions and regions; able to clearly communicate complex financial information in a easy to understand manner; able to deliver message effectively verbally and in writing 5. Solid PC skills: experience with financial systems/applications (i.e.: Oracle, SAP, COGNOS, Business Objects, etc.), strong Excel skills in data compilation and aggregation (i.e. pivot tables, VLookup, and Macros) 6. Confidence / Assertiveness: Strong influencing skills across business functions; confidence to approach business leaders with difficult messages and defend position; for example, work closely with business leaders to achieve business objectives while driving controllership/GE Values 7. Experience working in global business environment with sound understanding of global process and transactional flows. Fluency in English. 8. Experience successfully leading cross-functional projects and process improvement within the operations/finance functions; able to quickly grasp new ideas. 9. Experience leading in a matrix environment. 10. Adaptable/flexible: being open to change (positive or negative) in response to new information, different or unexpected circumstances, and/or to work in ambiguous situations. 11. Integrity: Accepting and adhering to high moral, ethical, and personal values in decisions, communications, actions, and when dealing with others. 12. Basic understanding of financial compliance: SOX, GAAP. 13. Trained and/or certified in process improvement methodology such as LEAN or Six Sigma. 14. Graduate of GE's Financial Management Program (FMP), Experienced Financial Leadership Program (EFLP) or Corporate Audit Staff (CAS); or graduate of other financial leadership programs.
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