Location(s): United States ; New York; Schenectady
About Us: GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
GE Power is a world leader in power generation with deep domain expertise that helps customers deliver electricity from a wide spectrum of fuel sources. We are transforming the electricity industry with the digital power plant, the world’s largest & most efficient gas turbine, full balance of plant solutions and our data-leveraging software. Our innovative technologies and digital offerings help make power and water more affordable, reliable, accessible and sustainable.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Role Summary: As the Staff Technical Product Manager, you will operate in lock-step with IT Manager to outline and communicate a clear strategic direction, supporting rationale and goals to the Business (P&Ls), I.T. and Functional members of the Scrum team(s).
Essential Responsibilities: The priority is seamless integration and alignment of goals and objectives from a broad set of stakeholders: Commercial IT and Functional leadership, Product Managers, Technical Anchors, Service Owners and Developers.
In addition, you will:
Document clear and descriptive business requirements captured as stories and partner with the team to translate to detailed, actionable technical specs
Establish concrete deliverables and dates balancing resource needs of on-going Operations, new feature builds, defect fixing, and technical debt resolution
Create project plans and direct assigned resources to build, test and implement defined requirements
Coordinate and resolve escalated issues and priority conflicts facilitating root-cause analysis as needed
Manage small to medium projects through use of project management artifacts such as: Charter, Task List, Schedule, Weekly Status Reports, Issues Logs
Establish appropriate, regular monitoring and reporting rhythm for assigned activities
Continuously analyze incidents and service requests looking for and documenting opportunities
Work with cross-functional teams to deliver features and products
Work with cross-functional teams to deliver features and significant products
Prioritize continuously based on understanding and validation of customer problems and needs
Demonstrate expert level skill in problem decomposition and ability to navigate through ambiguity
Engage frequently with the development team; facilitate discussions, provide clarification, story acceptance and refinement, testing and validation; contribute to design activities and decisions
Own and manage the backlog; order and prioritize projects / tasks to ensure that 1-2 sprints / iterations of backlog are always ready
Collaborate with UX in design decisions, demonstrating deep understanding of technology stack and impact on final product
Conduct customer and stakeholder interviews and elaborate on personas
Partner with the Service Owner to ensure healthy development process)
Be regarded as an expert in Agile Methodology; translate unstructured or ambiguous work requests into actionable user stories and work units through problem decomposition and planning
Demonstrate superior persuasion and influencing skills that ensure alignment between customer, product manager and engineering team
Demonstrate excelling business acumen, knows latest industry trends and is looked at as an internal expert on the product as well as the associated competitive landscape Mentor junior team members
Bachelor’s Degree in Business, Computer Science or in a “STEM” Major (Science, Technology, Engineering and Math)
Minimum of 3 years of experience managing teams of IT professionals implementing small to medium project
Business or I.T. Master’s Degree
PMP or equivalent certification or on-the-job training
Excellent communication skills and the ability to interface with senior leadership with confidence and clarity
Minimum of 2 years of professional experience working with Salesforce, Siebel, SAP, Siebel or other CRM and cloud based systems
Minimum of 2years of professional experience working within a service delivery, operations, development, and/or application support environment
Working experience with Agile, Waterfall, and/or KANBAN development methodology
Experience working in Agile engineering environment
Working knowledge of Salesforce.com, Siebel, SAP, and / or other CRMs and cloud based systems
Strong experience using analytics and reporting to identify emerging trends and devise mitigation plans
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