Location(s): China ; ShangHai, BeiJing; Shanghai, Beijing
About Us: GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
Role Summary: The Wind Services Contact Performance Manager will plan and execute detailed contract reviews, deep dives and portfolio analyses for China region. The position will serve as a key resource focusing on analysis of contract compliance and performance versus expectation, profitable execution of long term service contracts, portfolio risk assessments and helping to continuously simplify, automate and improve our risk and contract management processes.
Essential Responsibilities: Working closely with both sales and commercial teams, this position will support business growth via building and improving regionalized services cost models that satisfy China region’s quickly evolving customer needs. Working closely with services project management team & customer project leads, this position will verify the delivered values of GE services in front of China customers, and take the lead to drive the continuous improvement.
• Support creation of the annual contract margin review schedule for all poles, focusing on highest risk, $ value and number of units, and ensuring regional availability to support • Execute the Wind Services global Contract Margin Review (CMR) process for assigned long-term service contracts • Lead contract performance and portfolio analysis; including cost model validation, cost model updates quantification, staffing/headcount, sub-contractor cost, etc. • Work with site and regional contract owners to ensure operational execution is compliant with contractual scope • Lead contract deep-dive pre-reviews, anticipating and facilitating conversation around the areas of risk that the business should be focusing on • Document CMR results and input to quarterly CMR/Risk summary of findings. Support presentation of findings to senior leadership • Lead follow up of applicable action items identified in the CMR presentation • Identify and implement contract management and CMR best practices • Lead and participate in contract margin review process improvements/simplification (e.g. global consistency, cross-functional accountability, and process documentation) • Lead field services training globally on the CMR process • Support and improve ITO to OTR contract handover process, and facilitate New Contract Reviews • Develop & improve OTR contract management execution processes (track escalations, monitor Bonus execution, CAP control, new T&C’s…) • Identify gaps in as-sold and recent cost models to executed site costs and drive updates to the cost model with cost model owner to improve overall cost model accuracy • Identify and support the development of business systems to improve OTR contract management • Manage contract summary data in Salesforce and/or applicable contract management systems • Establish, improve and drive global processes across poles, including forging relationships with global teams • Support automation projects and projects to improve risk and contract analysis / documentation tools • Contribute to development of contract review methodology & processes to support new products and offerings, including PowerUp
Qualifications/Requirements: Bachelor’s Degree in business, finance, or engineering from an accredited university or college with a minimum of 5 years of finance or operations experience in field services. Minimum of 3 years of experience with contractual services, risk, accounting, or cost estimating role
Desired Characteristics: • Comfortable and confident in a matrix environment • Advanced level of excel and powerpoint experience, particularly pivot tables, advanced lookups, charts and data mining. • Confident in Presentation Skills • FMP or other leadership program graduate • Global mindset • Ability to define problems collects data, establish facts, and draw valid conclusion • Strong interpersonal and leadership skills, and a team player • Self-driven and goal oriented • Ability to influence and gain commitment from peers and others within the organization • Demonstrated ability to think beyond the surface and to develop and execute improvement plans; results oriented • Track record of challenging the status quo and curiosity to learn new skills • Initiative to learn and expand responsibilities as needed • Excellent written and oral communication skills
Locations: China ; ShangHai, BeiJing; Shanghai, Beijing
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