About Us: GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry. GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Role Summary: GE is building operations teams focused on performance and availability of Identity and Access Management services consumed by all business segments. These teams are composed of highly talented individuals obsessively focused with availability through operational excellence. The ideal individual is relentlessly technical, passionate for automating everything and totally committed to delivering amazing customer experiences.
Act as a subject matter expert for GE’s Directory Services and Single Sign on product stacks
Lead all Service Delivery efforts during incidents/outages impacting applications, ensuring process adherence, root cause analysis, and resolution within agreed to SLA’s.
Provide technical coaching and direction to more junior teammates
Quickly respond and resolve critical service outages severely impacting consumers
Assist in establishment of performance baseline, capacity thresholds, correlate events, and define monitoring/alerting criteria
Assist in developing automated solutions to address potential problems before they result in a service interruption
Create automation for programmatic deployment and management of tools used in production environment
Available 24x7 to lead critical issue/problem resolution to complex problems where analysis requires in-depth evaluation with imaginative and innovative troubleshooting and experimentation
Bachelor's degree in Computer Science, Information Management, similar STEM degree, or equivalent practical experience
Minimum 3 years IT experience in enterprise-wide deployments
Minimum 2 years of experience with Access Management technologies (e.g. Single Sign-On, Federation, Directory Services, SAML, Virtual Directories, etc.)
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job.
Exceptional knowledge and experience deploying and managing Cloud technologies
Demonstrated experience scripting or developing software and services for the cloud Ruby, Python, Go, Java, Node.js, .NET, etc.
Demonstrated Hands On Experience Developing Solutions with Cloud Orchestration Tools (Terraform, Chef, Puppet, Salt, etc.)
Thought leader, and/or certification in modern IT/developer operations
Demonstrated customer focus – evaluates decisions through the eyes of the customer; builds strong customer relationships; creates processes with customer viewpoint; partners with customers to help shape their future initiatives
Strong analytical and strong problem solving skills - communicates in a clear and succinct manner and effectively evaluates information/data to make decisions; anticipates obstacles and develops plans to resolve; creates actionable strategies and operational plans
Change oriented – actively generates process improvements; champions and drives change initiatives; confronts difficult circumstances in creative ways, balances multiple and competing priorities and executes accordingly
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