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Staff Network Operations Engineer

  • GE Digital
  • Experienced
  • Posted 7/26/2017 4:35:53 PM
  • 2772598
  • Job Function: Digital Technology
  • Business Segment: Digital Technology
Location(s): United States; Georgia; Atlanta


About Us:
GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Role Summary:
GE is building operations teams focused on performance and availability of Identity and Access Management services consumed by all business segments. These teams are composed of highly talented individuals obsessively focused with availability through operational excellence. The ideal individual is relentlessly technical, passionate for automating everything and totally committed to delivering amazing customer experiences.

Essential Responsibilities:
  • Act as a subject matter expert for GE’s Directory Services and Single Sign on product stacks

  • Lead all Service Delivery efforts during incidents/outages impacting applications, ensuring process adherence, root cause analysis, and resolution within agreed to SLA’s.

  • Provide technical coaching and direction to more junior teammates

  • Quickly respond and resolve critical service outages severely impacting consumers

  • Assist in establishment of performance baseline, capacity thresholds, correlate events, and define monitoring/alerting criteria

  • Assist in developing automated solutions to address potential problems before they result in a service interruption

  • Create automation for programmatic deployment and management of tools used in production environment

  • Available 24x7 to lead critical issue/problem resolution to complex problems where analysis requires in-depth evaluation with imaginative and innovative troubleshooting and experimentation


  • Qualifications/Requirements:

    Basic Qualifications

  • Bachelor's degree in Computer Science, Information Management, similar STEM degree, or equivalent practical experience

  • Minimum 3 years IT experience in enterprise-wide deployments

  • Minimum 2 years of experience with Access Management technologies (e.g. Single Sign-On, Federation, Directory Services, SAML, Virtual Directories, etc.)
  • Eligibility Requirements

  • Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job.

    Desired Characteristics:
  • Exceptional knowledge and experience deploying and managing Cloud technologies

  • Demonstrated experience scripting or developing software and services for the cloud Ruby, Python, Go, Java, Node.js, .NET, etc.

  • Demonstrated experience with CA SiteMinder, SAML, OAuth, OpenID Connect, AJAX, Java, JSP, HTML, J2EE, SOAP, XML, Ping solutions, Virtual Directories, LDAP

  • Demonstrated experience deploying, consolidating, tuning, and/or troubleshooting LDAP directories

  • System administrator experience in a Unix/Linux environment, familiar with scripting, tuning, configuring, and troubleshooting application and OS parameters

  • Experience with multi-factor authentication (e.g. RSA SecurID, RADIUS), Smart Card, and/or PKI solutions

  • Experience with meta directory technologies

  • Demonstrated Hands On Experience Developing Solutions with Cloud Orchestration Tools (Terraform, Chef, Puppet, Salt, etc.)

  • Thought leader, and/or certification in modern IT/developer operations

  • Demonstrated customer focus – evaluates decisions through the eyes of the customer; builds strong customer relationships; creates processes with customer viewpoint; partners with customers to help shape their future initiatives

  • Strong analytical and strong problem solving skills - communicates in a clear and succinct manner and effectively evaluates information/data to make decisions; anticipates obstacles and develops plans to resolve; creates actionable strategies and operational plans

  • Change oriented – actively generates process improvements; champions and drives change initiatives; confronts difficult circumstances in creative ways, balances multiple and competing priorities and executes accordingly
  • #DTR

    Locations: United States; Georgia; Atlanta

    GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

    Apply Now    

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