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Senior Services Fulfillment Leader, Asia-Pacific

  • GE Power
  • Experienced
  • Posted 1/23/2017 10:05:00 PM
  • 2800823
  • Job Function: Services
  • Business Segment:
Location(s): Australia, Singapore; Singapore

About Us:
GE has confirmed it is exploring options for selling the Water & Process Technologies business. The plan to divest the business is a strategic decision that provides an opportunity to re-position the business for growth and further invest for long-term success. Water & Process Technologies will operate business as usual through this process and will continue to meet its commitments to its valued customers and employees. This includes hiring strong talent to help the business grow and be successful. GE is targeting to complete the sale of the business by mid-2017.

GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

Role Summary:
Key Senior Leadership role responsible for the successful operation of all Engineered System (ES) Services in APAC and reporting to the Global Fulfillment Leader. Provides direct oversight, leadership and direction to the complete Supply Chain and Field Services teams to ensure that operating plan targets are met or exceeded in a safe and compliant manner. Leads all Plant Management, Regional Service Management, Field Service/ Area Management and associated groups within the APAC

Essential Responsibilities:
• Lead a safe and compliant workforce/organization to deliver industry defining services.
• Partner with Customers, regional Commercial teams/leaders, Projects, Products and Lifecycle Customer Fulfillment and Engineering (CF&E) teams, Product Management and Global Fulfillment teams to drive growth.
• Lead team to execute all Service Centre and Field Service operations within the region.
• Project fulfillment demand to ensure adequate resource supply within territory.
• Manage training needs to ensure effective skill set, balance, geographic support, and employee development.
• Demonstrate talent and capability growth within the region
• Responsible for all Fulfillment operational metrics within the region, including but not limited to: Environmental, Health and Safety, Quality of Service, Utilization, Cost, Continuous improvement and Compliance.
• Request, Review and Compile data from Customer surveys to drive continuous improvement and best practice sharing.
• Responsible for all plant assets, fleet assets, preventative and corrective maintenance, asset refurbishment and reliability in partnership with Global Asset Teams.
• Responsible for initiating and leading all expansion and restructuring activities within the region.
• Interface with Global Fulfillment teams to drive best practice in Supply Chain management, field services management, project management, lifecycle fulfillment and digital excellence.
• Develop strong Logistics/ COE functions in region to drive Excellence in delivery, asset entitlement and billing processes.
• Work with regional commercial leaders to maximize fleet utilization and grow our Service Deionization (SDI) business

To be successful in this role, you would
• Possess a University degree or certificate in Engineering, Science or similar technical field from a local or internationally recognised institution coupled with at least 7 years’ work experience in water treatment field
• Previous supervision / leadership experience in leading a service and/or refurbishment shop and/or a field services team would be advantageous
• Be able to demonstrate you ability to prioritize, organize work, meet deadlines, multitask, provide direction and address issues
• Strong communication and influencing skills
• Ability to learn other software applications in addition to MS Office and SAP
• Ability to work in and lead cross-functional teams in a matrix environment for success – Strong Influencing skills and ability to communicate vision.
• Be able to demonstrated Program/Project management skills
• Experience and knowledge of water treatment systems and equipment. Ultra Filteration (UF), Reverse Osmosis (RO), EDR, EDI, pumps, motors, FDA, filtration, and chemical feed systems.
• Ability to travel, as needed - more than 25% of time.

Desired Characteristics:
We are looking for the following capabilities:
• Ability to communicate at executive level with concise verbal and written communication skills.
• Computer proficient with ability to learn other software applications.
• Experience in Global Field Services Leadership or Supply Chain Leadership
• Experience with GE water treatment equipment.
• Individual must promote teamwork environment and be a positive force on the team.
• Experience managing a dispersed workforce.
• Customer focus, clear thinker, and detail-oriented.

Locations: Australia, Singapore; Singapore

GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
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