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Customer Fulfillment Manager, Taiwan

  • GE Power
  • Experienced
  • Posted 12/21/2016 12:54:58 AM
  • 2806743
  • Job Function: Services
  • Business Segment: Power Power Services
Location(s): Taiwan ; Taipei

About Us:
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

Role Summary:
Reporting to the Customer Service Leader, the Customer Fulfillment Manager is responsible for driving critical system processes to fulfill material demands, logistics plan, project control management, and financial/cost functions (Cost Margin Review, Billing, Cost Classification) of Multi-Year Agreements & Transactional maintenance contracts for assigned PGS customers in Taiwan.

Essential Responsibilities:
- Function as the primary internal contact point of assigned customers in regard to driving contract and critical system process, and coordinating internal GE functions to ensure successful contracts execution and management;
- Manage inventory, demand placement, procurement, logistics plan and shipment of new and repaired parts for the assigned MYA/Transactional/new unit warranty/Upgrade project contracts/ customers;
- Manage billing, review invoices and collect cash in a timely manner in accordance with the assigned contracts,
- Conduct proper Cost Margin Reviews and financial pacing/cost classification;
- Working with web system applications such as Oracle Field Services, Field Services Portal and PGS Portal for proper procurement, allocation, planning and forecasting of parts, repairs, labor, tooling and vendor management;
- Manage the operation review process to ensure profitability, Quality & Compliant metrics for assigned contracts, while keeping other stakeholder informed;

- Bachelor degree in Business/ Engineering or equivalent experience in power generation industry
- 3-5 years of power generation experience

Desired Characteristics:
- MYA Contract Management experience;
- Customer and team focused.
- Excellent communication, interpersonal and organization skill;
- Affluent knowledge of commercial, finance, and logistic planning ;
- Proficiency in English and strong computer application skills;
- Six Sigma certified is preferred
- Demonstrated teamwork in a dynamic, energetic and complex environment, equipped with quick learning capability and well ownership
- Be self-motivated and able to work under high pressure and constraint time, committed and process oriented;
- Ability to work multiple project simultaneously and effectively in a cross-functional team;

Locations: Taiwan ; Taipei

GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
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