Customer Service Representative (English Speaking)
Current & GE Lighting
Posted 12/22/2016 7:55:15 AM
Business Segment: Current & Lighting GE Lighting
Location(s): Hungary ; Budapest
About Us: At GE Lighting, we’re leading a global lighting revolution. In developing innovative energy-efficient lighting products, systems, and solutions for today and the future – such as world-class LED, fluorescent and ceramic metal halide light sources -- GE Lighting teams around the world are dedicated to leading a global lighting revolution to deliver innovative solutions that change the way people light and think about their world. Join us and you’ll find yourself in a dynamic atmosphere working with the most talented people in the industry in an open, developmental environment with abundant opportunities to learn, grow and advance within the organization. At GE, developing people is embedded in our culture and integral to our growth. If you’re a driven, independent problem solver who brings leadership and enthusiasm to everything you do, then join GE in creating the next generation of products that will improve the lives of consumers for generations to come. Visit www.JoinGELighting.com to learn more about being part of the GE Lighting team.
Answer incoming customer and cross functional contacts
Initiate outbound contacts with the customers to respond to any inquiries
Ensure that communication to customers and other GE functions is efficient
Undertake all aspects of customer order management (order entry, order book maintenance and proactive notification)
Document all customer related activities
Responsible for customer data entry and data maintenance (e.g. customer knowledge base, pricing records and customer master file)
Creation of customer documents and notification (order confirmation, invoices and statements etc.)
Resolve all customers complaints to the customer satisfaction and proactively seek to identify root cause and prevent reoccurrence
Work with the required expertise and care in line with the relevant rules, policies and instructions given by the direct manager or substitute.
Work in line with the GE Spirit & Letter guidelines.
Completely execute the tasks given by the direct manager.
On-going self-development, participation at additional courses, trainings
Fluent in English and Hungarian
Problem solving skills
Great communication skills
Cultural and commercial sensitivity
Ability to make action orientated decisions
Working level of Microsoft Office applications
Intermediate level of Danish, Swedish or Finnish is an advantage
Speaking in Croatian, Serbian, Slovenian, Czech, Slovakian or Russian is an advantage
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