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Role Summary: Pre Sales Customer Success Leader-DP Digital will support customers to maximize their digital engagement journey by supporting Regional Sales and Service personnel by introducing Digital offerings to customers, determining the value opportunities that exist with target customers, and guiding customer through pilot phases towards a successful sale.
Essential Responsibilities: Through collaboration with Com Ops define deal structures and support complex negotiations. identify under-served customer needs and evaluate how these needs may be met using available capabilities.
As the Pre Sales Customer Success Leader-DP Digital, you will:
Lead the building out and management of client engagement with focus on phasing and execution plan and aligning to Distributed Power and GE Power Digital offerings
Build value-based relationships with DP Digital customer ensuring that they remain satisfied as a GE customer.
Foster the relationship with key accounts and channel partners around digital to grow the digital orders with these important clients
Drive facilitation sessions with our customer throughout the engagement process.
Draft and report on your customer success plan for engagement activities and illustrate the path to success through scorecards.
Advocate internally and lead initiatives that will deliver additional value for our customers.
Guide customers to ensure they derive maximum value from an engagement with DP Digital Solutions.
Design and orchestrate customer engagement process from the prototyping, proof of concept, pilot and production phases
Demonstrate DP software offerings to customers
Maintain product demonstration and training materials
Maintain online training materials and control access
Bachelor’s Degree in Business, Marketing, or related discipline
Minimum of 7 years of experience in customer-centric engagement or consultative roles, such as management consulting, sales engineering, or business development
Ability and willingness to travel 25% of the time, as required
Fluency in English
Strong operational management, project management, consulting, technology and process improvement skills
Masters of Business Administration or Product Management
Experience with consultative engagement roles and sales
Minimum of 3 years of experience with Reciprocating Engines
Minimum of 5 years of experience in power generation or oil and gas industry
Strong communication/presentation and negotiation skills
A true passion for customers and Customer Success with the ability to build and sustain strong relationships with clients, including a quick and keen ability to understand the stakeholder landscape within customer environments and identify heat maps for all customer engagements.
Strong cross-functional leadership skills to advocate and champion activities and initiatives on behalf of customers, and willingness to travel and spend time on customer sites.
Ability to identify value-based solutions with the customer, and handles account issues at the highest of professional standards, and can juggle multiple requests from customers – from deep technical discussions on the Software Platform, to aligning APM functionality and new opportunities for development to customer use cases.
Deep understanding of value drivers in recurring revenue business model
Fluent in second language
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