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Pre Sales Customer Success Leader-DP Digital

  • GE Power
  • Experienced
  • Posted 2/2/2017 3:59:35 PM
  • 2808663
  • Job Function: Marketing
  • Business Segment:
Location(s): United States ; Texas; Houston


About Us:
GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.


GE Power is a world leader in power generation with deep domain expertise that helps customers deliver electricity from a wide spectrum of fuel sources. We are transforming the electricity industry with the digital power plant, the world’s largest & most efficient gas turbine, full balance of plant solutions and our data-leveraging software. Our innovative technologies and digital offerings help make power and water more affordable, reliable, accessible and sustainable.



GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Role Summary:
Pre Sales Customer Success Leader-DP Digital will support customers to maximize their digital engagement journey by supporting Regional Sales and Service personnel by introducing Digital offerings to customers, determining the value opportunities that exist with target customers, and guiding customer through pilot phases towards a successful sale.

Essential Responsibilities:
Through collaboration with Com Ops define deal structures and support complex negotiations. identify under-served customer needs and evaluate how these needs may be met using available capabilities.


As the Pre Sales Customer Success Leader-DP Digital, you will:


  • Lead the building out and management of client engagement with focus on phasing and execution plan and aligning to Distributed Power and GE Power Digital offerings
  • Build value-based relationships with DP Digital customer ensuring that they remain satisfied as a GE customer.
  • Foster the relationship with key accounts and channel partners around digital to grow the digital orders with these important clients
  • Drive facilitation sessions with our customer throughout the engagement process.
  • Draft and report on your customer success plan for engagement activities and illustrate the path to success through scorecards.
  • Advocate internally and lead initiatives that will deliver additional value for our customers.
  • Guide customers to ensure they derive maximum value from an engagement with DP Digital Solutions.
  • Design and orchestrate customer engagement process from the prototyping, proof of concept, pilot and production phases
  • Demonstrate DP software offerings to customers
  • Maintain product demonstration and training materials
  • Maintain online training materials and control access

    Qualifications/Requirements:
  • Bachelor’s Degree in Business, Marketing, or related discipline
  • Minimum of 7 years of experience in customer-centric engagement or consultative roles, such as management consulting, sales engineering, or business development

    ELIGIBILITY REQUIREMENTS:

  • Ability and willingness to travel 25% of the time, as required

    Desired Characteristics:
  • Fluency in English
  • Strong operational management, project management, consulting, technology and process improvement skills
  • Masters of Business Administration or Product Management
  • Experience with consultative engagement roles and sales
  • Minimum of 3 years of experience with Reciprocating Engines
  • Minimum of 5 years of experience in power generation or oil and gas industry
  • Strong communication/presentation and negotiation skills
  • A true passion for customers and Customer Success with the ability to build and sustain strong relationships with clients, including a quick and keen ability to understand the stakeholder landscape within customer environments and identify heat maps for all customer engagements.
  • Strong cross-functional leadership skills to advocate and champion activities and initiatives on behalf of customers, and willingness to travel and spend time on customer sites.
  • Ability to identify value-based solutions with the customer, and handles account issues at the highest of professional standards, and can juggle multiple requests from customers – from deep technical discussions on the Software Platform, to aligning APM functionality and new opportunities for development to customer use cases.
  • Deep understanding of value drivers in recurring revenue business model
  • Fluent in second language

    To stay connected with exciting news and the latest job opportunities from GE businesses, follow us on twitter: @geconnections

    Locations: United States ; Texas; Houston

    GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

  • Apply Now    

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