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Global Services Leader

  • GE Oil & Gas
  • Experienced
  • Posted 1/22/2017 8:57:16 AM
  • 2798168
  • Job Function: Product Management
  • Business Segment: Oil & Gas Digital Solutions
Location(s): United Kingdom ; Leicester


About Us:
GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

GE Oil & Gas fuels the future. We push the boundaries of technology to bring energy to the world. We are inventing the next industrial era in the oil and gas sector. In our labs and factories, and in the field, we constantly push the boundaries of technology to solve today’s toughest operational & commercial challenges. We have the skills, knowledge and technical expertise to bring together the physical and digital worlds to fuel the future.

GE Oil & Gas is a “fullstream” company, working from exploration and production to downstream. A $19 billion leader designed for a world of complex resources. The deeper, the hotter, the more remote, the more logistically difficult or environmentally sensitive the challenge – the more GE Oil & Gas can help.

Through project management expertise and technology innovation, we work to help lower costs, make things faster, simpler and more productive for our customers.

In today’s era of complex resources, the deeper, the hotter, the more remote, the more logistically difficult or environmentally sensitive the challenge – the more we can help. The GE scale helps us bring new solutions to market quicker to help our customers adapt to the industry’s changing environment.

We go where you go and operate side-by-side in 120 countries. The closer we are to our customers, the quicker we can anticipate and solve their challenges.

We’re at work today, to ensure the next generation is equipped and empowered to go further and deeper, helping to fuel the future.
Follow GE Oil & Gas on Twitter @GE_OilandGas.

GE is diversity. We aim to employ the worlds’ brightest minds to help us create an unlimited source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences and styles - people like you!

Role Summary:
The role will develop practical and innovative ways to meet goals by fostering growth, innovation and customer centricity in the service organization for work that is less defined in scope, has the experience to drive the business strategy, tactically offer technical and commercial support to customers, channel partners and the GE commercial team. This role can affect both short-term and long-term business goals, identification and development of the product offerings for the business goals.

Essential Responsibilities:

  • Own the global services strategy supporting the annual pressure business strategic growth plan (Growth Playbook) in conjunction with region P&L leaders, product pillar leaders, fulfillment organizations, marketing & engineering; aligning service capabilities with market conditions to achieve product line growth & profitability objectives.
  • Based in Leicester, UK with travel up to 20% of the time and international travel required
  • Own customer targeting and offering positioning strategies by analyzing market data trends including: customer segments, market dynamics, competitive intelligence, and customer preferences.
  • Partner with marketing & sales team to develop internal/external messaging around commercialization of new product introduction & top issue fixes within the pressure business installed base
  • Own services pricing and contribution margin
  • Own key service metrics such as “turnaround time” (TAT) and department productivity
  • Work with engineering and technical publication departments. to produce and maintain service support material (e.g. service manuals, spare parts, service training)
  • Responsible for the technical & commercial interface between customers and service organization
  • Drive innovative solutions by assessing opportunities for strategic partnerships with customers or channel partners for inorganic growth.
  • Generate ideas for and assist in the execution of simplification and cost out initiatives


Qualifications/Requirements:
  • Masters or Bachelor degree in Engineering or science based discipline plus technical experience in instrumentation service or equivalent knowledge and experience
  • An understanding and willingness to learn typical customer applications for the Druck range of test tools, portable calibrators, pressure controllers, pitot static testers and calibration software.
  • Able to handle queries regarding all aspects of technical support
  • Work to deadlines and respond effectively to demanding customer requests
  • An understanding of calibration and uncertainty budget calculation
  • Fluent English with good communication skills and able to present to a group
  • An understanding of product technical regulations and standards (TRS)
  • Ability to produce a technical proposal
  • Experienced in a Services role or similar

Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EU/EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post, as the employing body is unlikely, in these circumstances, to satisfy the Resident Labour Market Test. For further information please visit the UK Border Agency website:http://www.ukba.homeoffice.gov.uk/visas-immigration/working.

Desired Characteristics:

  • Demonstrated leadership & ability to influence in a cross-functional, matrix team environment
  • Strong oral and written communication skills, able to deliver executive level presentations
  • Proven analytical skill set & strategic mind-set
  • Proven success in a role requiring process & service management skills
  • Must be a self-starter, able to work independently with high level of accuracy


Locations: United Kingdom ; Leicester

GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
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