Sr Services Manager 3 - Customer Service Management
Posted 1/22/2017 4:01:19 PM
Business Segment: Power Power Services
Location(s): Estonia ; Narva, Tallinn
About Us: GE Power is a world leader in power generation with deep domain expertise that helps customers deliver electricity from a wide spectrum of fuel sources. We are transforming the electricity industry with the digital power plant, the world’s largest & most efficient gas turbine, full balance of plant solutions and our dataleveraging software. Our innovative technologies and digital offerings help make power and water more affordable, reliable, accessible and sustainable.
Role Summary: All resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering.
Essential Responsibilities: Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area. Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer. Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area. Participates in discussions about the future of the business requiring frequent and thorough interaction with other functions. Develops the year plan for the own function the basis of the framework of the strategic plan for the whole unit. Presents projects plans, technical roadmaps, risks and recommendations to senior business leaders (EB and SEB) within technical space and occasionally to senior leaders in partner technical teams. Important business unit clients. Complex processes requiring involvement of many stakeholders both at the client side.
Bachelor's degree from an accredited university or college (or equivalent in knowledge/experience),
Strong experience in Customer Service Management.
Strong oral and written communication skills,
Strong interpersonal and leadership skills,
Demonstrated ability to analyze and resolve problems,
Demonstrated ability to lead programs / projects,
Ability to document, plan, market, and execute programs,
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