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Tele-Marketing Specialist - Apprenticeship

  • GE Healthcare
  • Entry-Level
  • Posted 1/3/2017 2:05:14 PM
  • 2816711
  • Job Function: Marketing
  • Business Segment: Healthcare Europe
Location(s): Italy ; Milan

About Us:
What do you envision for your future? At GE Healthcare, we strive to see life more clearly. Our
"healthymagination" vision for the future invites the world to join us on our journey as we continuously
develop innovations focused on reducing healthcare costs, increasing access and improving quality and
efficiency around the world.
We are an $18 billion unit of General Electric Company (NYSE: GE), employing more than 52,000 people
worldwide and serving healthcare professionals in more than 100 countries. We believe in our strategy -
and we'd like you to be a part of it. As a global leader, GE can bring together the best in science,
technology, business and people to help solve one of the world's toughest challenges and shape a new age
of healthcare.
Something remarkable happens when you bring together people who are committed to making a difference -
they do!
At work for a healthier world.
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GE Healthcare

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Role Summary:
The tele-marketing specialist will support the IMI Marketing team of GE Healthcare helping in execution and delivery of marketing action plan through direct customer call tools. This role will work in different market targets involving all GE Healthcare modalities (Imaging, US, LCS, IT, Service) providing services for all the marketing campaign and initiatives.

Essential Responsibilities:
Key responsibilities include (but are not limited to):

  • Advises present or prospective customers by answering incoming calls on a rotating basis; operating telephone equipment, automatic dialing systems, and other telecommunications technologies.
  • Implement proactive call schedule to increase sales growth Support Sales and Service Sales team on maximizing sales opportunities
  • Place phone calls to potential clients from our computerized directory
  • Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts and/or marketing campaigns.
  • Influences customers to buy or retain product or service by following a prepared script to give product reference information and ensure consistency of sales program
  • Follow up on targeted marketing campaigns, qualifying leads and maximize incremental revenue
  • Maintains database by entering, verifying, qualifying and backing up data.
  • Maintains technical knowledge by attending educational product training
  • Documents transactions by completing forms and record logs
  • Track call outcomes and opportunities through designated tracking process and/or customer relationship management tools
  • Set appointments with prospective customers based on our associates’ schedules and assigned actions to local sales and service teams
  • Train other telemarketers when required
  • Communicate respectfully and politely with potential customers
  • Support GEHC events execution

Quality Specific Goals:

  • Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
  • Complete all planned Quality & Compliance training within the defined deadlines
  • .Identify and report any quality or compliance concerns and take immediate corrective action as required

    • Bachelor’s Degree
    • Some experience telemarketing a plus (lead generation preferred)
    • Highly effective interpersonal and communication skills (written and verbal)
    • Data organization management skills
    • Effective personal organizational skills
    • Proficiency in relevant computer applications
    • Negotiation skills
    • Stress tolerance and ability to cope with rejection
    • Results-driven and willing to work on commission basis
    • Demonstrated process-driven orientation and execution focus.
    • Team work skills
    • Fluent English and Italian
    • EU work permit

      Locations: Italy ; Milan

      GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
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