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Digitization Program Manager – Inquiry to Order (ITO)

  • GE Energy Connections
  • Experienced
  • Posted 1/27/2017 4:55:11 AM
  • 2802224
  • Job Function: Services
  • Business Segment: Energy Connections Grid Solutions
Location(s): Germany, Spain, United Kingdom, Italy, Morocco; Other

About Us:
GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

It is not about your career… it is not about your job title… it is about who you are…. It is about the impact you are going to make on the world. You want to go into uncharted waters… do things that haven’t been done to make yours and someone else's life better. GE has been doing that for decades! We will continue to do so! We are the world’s digital industrial company.

Grid Solutions equips 90% of power utilities worldwide to bring power reliably and efficiently from the point of generation to end power consumers. With over 200 years combined experience in providing advanced energy solutions, our products and services enable more resilient, efficient and reliable power systems. For more information, visit

GE is diversity. We aim to employ the worlds’ brightest minds to help us create an unlimited source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences and styles - people like you!

Role Summary:
Will be a member of the Grid Service Digitization team leading all Grid Service Commercial Inquiry to Order process and ITO application platform programs. The position is responsible for operation excellence & critical business processes; partnering with business leaders to define a strong business case for Commercial Inquiry to Order digitized tool solutions & process automation; having full responsibility for developing and executing Multi-Generational Program Plans to meet the business needs.

Essential Responsibilities:
In collaboration with the Commercial leadership of the Service business, the role will:

  • Drive ITO productivity, measured as Order Intake per Commercial headcount, and growth, as enabled through digitized solutions.
  • Be responsible for overall program management: Planning, Program Review meetings, Budget update, Support, and Development
  • Define business case, including quantified benefits with stakeholders (i.e. operational leadership, key users, and product owners)
  • Participate in Program MGPP (Multi-Generational Program Plan) planning
  • Lead Business Requirement collection
  • Support Digitization leader in ITO Process development/enhancement and process automation including ITO to OTR handoff
  • Coordinate programs with IT Program Manager
  • Direct contracted resources as applicable
  • Ensure that new releases meet all requirements through clear specifications and aligned user acceptance testing
  • Develop training material and provide training to end users
    • Organize post release support
    • Consolidate issues and partner with IT to resolve
    • Manage change requests
    • Promote tool usage
    • Support of Key Performance Indicator (KPI) automation
  • Drive solution adoption and benefit realization
  • Gather user feedback to drive continuous improvement
  • Communication with stakeholders

  • Bachelor's Degree in Business, Engineering, Information Technology or a related field
  • Some years of experience in the Energy industry
  • Proven years of relevant and progressive experience in the field of Commercial, Sales, or Comm-Ops to address business needs of ITO digitization

PLEASE NOTE: The United Kingdom is the preferred location, however other Grid Solutions European locations may be considered.

Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EU/EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post, as the employing body is unlikely, in these circumstances, to satisfy the Resident Labour Market Test. For further information please visit the UK Border Agency website

Baseline Personnel Security Standard (BPSS) clearance is required and must be maintained for this role. Please note that in the event that BPSS clearance cannot be obtained, you may not be eligible for the role and/or any offer of employment may be withdrawn on grounds of national security. Please see the link below for further details regarding the requirements for BPSS clearance

Desired Characteristics:
  • Commercial Inquiry to Order process experience with keen sense for driving standardization and simplification
  • Knowledge of Commercial ITO effectiveness tools (i.e., quotation, configurators, etc.)
  • Six Sigma certified or equivalent Quality Certification; Quantitative, analytical, and problem solving skills
  • Experience in program management
  • Business acumen and proven ability to build relationships with business leadership and internal/external customers
  • Passion for driving process/tool adoption and exceptional skills as a change agent
  • Ability to develop and execute priorities and approaches to meet objectives
  • Ability to positively influence others
  • Prior experience working in a matrix environment
  • Experience in working on system implementations or other complex projects
  • SAP knowledge on Service modules
  • Adept at working effectively across cultures and geographies in a customer-focused environment
  • Motivated, autonomous, results-oriented with a ‘can-do’ attitude and strong work ethic
  • Excellent listening, verbal, written and presentation communication skills
  • Strong interpersonal and facilitation skills
  • Proficient in Microsoft Office applications and Visual Basic

Locations: Germany, Spain, United Kingdom, Italy, Morocco; Other

GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
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