Wind Turbine Software Operations Support Specialist
GE Renewable Energy
Posted 1/25/2017 1:55:25 AM
Business Segment: Renewable Energy OnShore Wind
Location(s): United States ; New York; Schenectady
About Us: GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
GE Renewable Energy is a 9 billion dollar start-up that brings together one of the broadest product and service portfolios of the renewable energy industry. With 13,000 employees present in more than 40 countries, and headquartered in Paris, GE Renewable Energy is backed-up by the resources of the world’s first digital industrial company. We take the earth’s most abundant resources - the strength of the wind, the force of water, and the heat of the sun, - and put them to work with breakthrough technology that unleashes their true possibilities. Combining onshore and offshore wind, hydro and innovative technologies such as concentrated solar power, GE Renewable Energy has installed more than 370 gigawatts capacity globally to make the world work better and cleaner.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Role Summary: The Wind Turbine Software Operations Support Specialist will work as part of a dedicated turbine software operations (TSO) team within the Fleet Reliability Operations organization to drive improved customer satisfaction, quality, technical resolution and control around wind farm software / firmware platforms.
Essential Responsibilities: In this role, you will manage & execute projects within the Turbine Software Operations (TSO) team to support CM&Us (Conversion Modifications & Upgrades) and other critical business projects. You will perform software upgrades on Wind Turbines & Wind farm servers for GE. In addition, you will identify, investigate and drive resolution of systematic software issues across the North America fleet. You will partner and lead cross-functional teams to drive resolution of technical issues and improvements to our software products.
As the Wind Turbine Software Operations Support Specialist, you will: • Manage and execute WindSCADA (Supervisory Control & Data Acquisition), WindCONTROL, and Turbine Control software upgrades • Drive troubleshooting and resolution of issues identified during or related to software upgrades • Support continuous improvement within the software organization including process control, productivity and automation • Identify and escalate customer software issues that arise during and following the software upgrade process within ServiceNow • Utilize the GE ToolBox ST software utility to apply software / firmware to Wind Turbine Generators • Utilize the Bachmann software utilities to apply software / firmware to Wind Turbine Generators • Upgrade software / firmware including but not limited to WindSCADA, VisuPro, TurbineCONTROL (Bachmann & ESS), WindCONTROL and WFMS (Wind Farm Management System) for wind parks throughout the GE fleet • Configure software and control parameters per site requirements • Navigate the GE Third Party Rail Infrastructure to remotely log in to SCADA servers located on our customers’ Wind Farms • Transfer files from local GE network out to the SCADA server for staging • Accurately navigate and fully utilize the site level TCW (Turbine Control Workbook) file to maintain equalized configuration settings • Have 100% accuracy in deploying parameter settings as a part of configuration management • Be able to communicate, coordinate and direct Wind Park Site Level Technicians to remediate a control card lockup or other software upgrade issue • Actively seek opportunities to improve customer experience with process improvements and quality checks to reduce defects resulting from upgrades • Participate in the use of the Core Parameter Management Utility Tools as they apply to the software upgrade process • Run reports to validate performance of the turbines pre and post software upgrade • Provide timely and accurate responses to customer technical inquiries regarding the upgrade process and risks
Qualifications/Requirements: • Bachelor’s Degree in Computer Science, Computer Engineering, Information Systems, Mechanical Engineering or Electrical Engineering from an accredited college or university (OR Associate's Degree with 2 years of technical experience, OR High School Diploma / GED with 4 years of technical experience)
Desired Characteristics: • Experience with wind turbine software and firmware packages including: WindSCADA, VisuPro, ControlST (ToolboxST, WorkstationST), Bachmann PLC software and tools, Mark VIecontrol systems • Knowledge of Microsoft Windows operating systems (2003 & 2008) including the ability to troubleshoot service and other failures through the use Windows Administrative tools • Knowledge of Microsoft SQL (Structured Query Language) server 2005, 2008 including the ability to utilize SQL Management Studio to connect to servers and run queries as part of troubleshooting efforts • Experience with Microsoft Reporting Services (2005, 2008) • Experience with installation procedures for Microsoft SQL server • Knowledge of general network communications / IT systems (LAN's (Local Area Network), WAN's (Wide Area Network), etc) and troubleshooting tools • Experience with external data collection systems such as OPC (Open Platform Communications) / ODBC (Open DataBase Connectivity) for wind turbine or other power generation systems, and a detailed understanding of customer uses for these systems • Previous experience with configuring OPC DCOM settings and connecting to OPC servers with various clients such as OSI-Soft PI, Softing OPC, Matrikon, etc • Previous experience with database structures, management, and queries • Basic knowledge of electrical power systems and park level control as it relates to wind farms • Six Sigma Green Belt / Black Belt Certification or equivalent quality certification • Experience with direct customer contact • Distinctive ability to analyze technical processes • Strong communication and leadership skills with the ability to clearly communicate issues and resolution to both a technical and non-technical audience • Strong customer service focus and desire for continual improvement • Ability to take decisions and to adopt responsibility • Strong quality awareness and ability to identify future failures, defects and problems • Experience to working with multicultural teams • Strong team player, with structured work methods and analytical skills • High flexibility and motivation to succeed
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