Location(s): United States ; New York; Schenectady
About Us: GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
GE Renewable Energy is a 9 billion dollar start-up that brings together one of the broadest product and service portfolios of the renewable energy industry. With 13,000 employees present in more than 40 countries, and headquartered in Paris, GE Renewable Energy is backed-up by the resources of the world’s first digital industrial company. We take the earth’s most abundant resources - the strength of the wind, the force of water, and the heat of the sun, - and put them to work with breakthrough technology that unleashes their true possibilities. Combining onshore and offshore wind, hydro and innovative technologies such as concentrated solar power, GE Renewable Energy has installed more than 370 gigawatts capacity globally to make the world work better and cleaner.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Role Summary: The Wind Turbine Software Operations Engineer will work as part of a dedicated turbine software operations (TSO) team within the Fleet Reliability Operations organization to drive improved customer satisfaction, quality, technical resolution and control around wind farm software / firmware platforms.
Essential Responsibilities: In this role, you will manage & execute projects within the Turbine Software Operations (TSO) team to support CM&Us (Conversions, Modifications and Upgrades) and other critical business projects. You will perform software upgrades on Wind Turbines & Wind farm servers for GE. In addition, you will identify, investigate and drive resolution of systematic software issues across the North America fleet. You will partner and lead cross-functional teams to drive resolution of technical issues and improvements to our software products.
As the Wind Turbine Software Operations Engineer, you will: • Execute WindSCADA (Supervisory Control & Data Acquisition), WindCONTROL, and TurbineCONTROL software upgrades • Drive troubleshooting and resolution of issues identified during or related to software upgrades • Support continuous improvement within the software organization including process control, productivity and automation • Identify & escalate customer software issues that arise during and following the software upgrade process within ServiceNow • Maintain relationships with the GE WindSCADA, WindCONTROL and ControlST software development teams • Support revenue growth through the execution of CM&Us and transactional engineering support • Identify, investigate and drive resolution of systemic software issues by leading cross-functional teams on issues within the 8D process • Provide technical resolution to software & hardware customer technical issues through ServiceNow case execution and metrics • Upgrade software / firmware including but not limited to WindSCADA, VisuPro, TurbineCONTROL (Bachmann & ESS), WindCONTROL & WFMS for wind parks throughout the GE fleet • Follow the available upgrade processes and procedures along with performing quality checks to ensure customer satisfaction • Drive continuous improvement within the TSO team on processes & procedures to improve productivity and reduce quality defects • Work directly with the design, requisition and CM&U teams to plan, execute and troubleshoot software upgrade projects • Provide work direction / guidance to the Services SCADA-IM team including but not limited to security policies, user access control, customer communication, and training • Develop training material relative to the software / platforms the TSO team supports that can be used by both internal and external customers
Qualifications/Requirements: • Bachelor’s Degree in Computer Engineering, Information Technology, Electrical Engineering or Computer Science from an accredited college or university (OR Associate's Degree with 2 years of experience in operations, services, software or engineering OR High School Diploma / GED with 4 years of experience in operations, services, software or engineering)
Desired Characteristics: • Previous experience with wind turbine software and firmware packages including: WindSCADA, VisuPro, ControlST (ToolboxST, WorkstationST), Bachmann PLC software and tools, Mark VIecontrol systems • Knowledge of Microsoft Windows operating systems (2003 & 2008) including the ability to troubleshoot service and other failures through the use Windows Administrative tools • Knowledge of Microsoft SQL server 2005, 2008 including the ability to utilize SQL (Structured Query Language) Management Studio to connect to servers and run queries as part of troubleshooting efforts • Experience with Microsoft Reporting Services (2005, 2008) • Experience with installation procedures for Microsoft SQL server • Knowledge of general network communications / IT systems (LAN's (Local Area Network), WAN's (Wide Area Network), etc) and troubleshooting tools • Previous experience with external data collection systems such as OPC (Open Platform Communications) / ODBC (Open DataBase Connectivity) for wind turbine or other power generation systems; detailed understanding of customer uses for these systems • Previous experience with configuring OPC DCOM settings and connecting to OPC servers with various clients such as OSI-Soft PI, Softing OPC, Matrikon, etc. • Previous experience with database structures, management, and queries • Basic knowledge of electrical power systems and park level control as it relates to wind farms • Six Sigma Green Belt / Black Belt Certification or equivalent quality certification • Experience with direct customer contact • Distinctive ability to analyze technical processes • Strong communication and leadership skills with ability to clearly communicate issues and resolution to both a technical and non-technical audience • Strong customer service focus and desire for continual improvement • Strong quality awareness and ability to identify future failures, defects and problems • Experience to working with multicultural teams • Strong team player with structured work methods and analytical skills • High flexibility and motivation to succeed
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