Business Segment: Oil & Gas Downstream Technology Solutions
Location(s): United States ; Texas; Houston
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Role Summary: The Aftermarket Parts and Maintenance Repair Operations (MRO) Leader will be responsible for complete strategy and execution of flow parts and MRO. This strategy includes developing strategy that globally grows parts and MRO sales in all regions. Additionally, the role will have overall responsibility for developing processes for ITO and OTR of parts and MRO valves transactions.
Essential Responsibilities: In the role of Aftermarket Parts & MRO Leader you will:
Set vision, develop strategy, established metrics and drive all key parts and MRO valves fulfilment KPIs / metrics to meet defined customer expectations in ITO and OTR fulfilment
Constantly explore his / her supported customers’ needs and expectations, drive delivery accountability and external focus
Build and maintain strong relationship with all regions, be a part of the regional operating and communication rhythms
Interface with aftermarket sites to meet fulfilment needs for orders and meet quarterly sales, cash, margin and OTD / quote cycle targets,
Interface with Materials Management, Sourcing, Sourcing Quality and Pricing to ensure proper cost, inventory, lead times, pricing and supplier selections are in place
Drive fulfilment process cross functionally to support customer delivery expectations (including Engineering, Sourcing, Pricing, Shipping, Factories, Commercial and Field Teams)
Ensure seamless OTR execution at all aftermarket sites for full accountability of customers’ orders and on time delivery. This includes ensuring Project and Aftermarket factories for parts and MRO valves are optimized to meet required lead times for aftermarket customers
Voice of customer for escalations relating to orders
Coordinate all quality efforts related to Parts and MRO Fulfilment, support resolution of CIRs raised, drive continuous improvements, manage RMAs and other quality related complaints and defects
Drive a culture of change, lead systems and process integrations efforts & initiatives for continuous improvements
Drive proactive parts forecast / planning for all product line parts and MRO valves
Bachelor’s degree in Business or Engineering from an accredited college or university
Minimum 5 years of experience in operations, sales, project management or customer support / services
Ability and willingness to travel up to 25% of the time, as required
Demonstrable passion for technology and learning and development
Strong interpersonal skills, including creativity and curiosity with ability to effectively communicate and influence solution direction across all levels of the organizational matrix
Experience leading and/or involvement in large-scale projects / programs
Ability to perform in a fast-pace environment juggling and executing on multiple priorities
Experience in leading an operation with P&L responsibilities
Analytical and strategic thinking skills
Strong organizational and strategic operating skills
Demonstrated problem solving and creative skills, ability to exercise sound judgment and make decisions based on market and client trends – go beyond the status quo
Ability to deal with ambiguity, strategic agility, manage diversity and drive for results
GE works on things that matter. The best people and the best technologies taking on the toughest challenges. Finding solutions in energy, health and home, transportation and finance. Building, powering, moving and curing the world. Not just imagining. Doing. GE works. Looking for a challenge where your experience is valued? Come see what you can achieve as a leader with GE Oil & Gas!
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