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Metrics Disputes Analyst

  • GE Oil & Gas
  • Experienced
  • Posted 1/24/2017 12:05:15 PM
  • 2819546
  • Job Function: Sales
  • Business Segment: Oil & Gas Regions
Location(s): United States ; Texas; Houston


About Us:

GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

GE Oil & Gas fuels the future. We push the boundaries of technology to bring energy to the world. We are inventing the next industrial era in the oil and gas sector. In our labs and factories, and in the field, we constantly push the boundaries of technology to solve today’s toughest operational & commercial challenges. We have the skills, knowledge and technical expertise to bring together the physical and digital worlds to fuel the future. GE Oil & Gas is a “fullstream” company, working from exploration and production to downstream. A $19 billion leader designed for a world of complex resources. The deeper, the hotter, the more remote, the more logistically difficult or environmentally sensitive the challenge – the more GE Oil & Gas can help.

Through project management expertise and technology innovation, we work to help lower costs, make things faster, simpler and more productive for our customers.

In today’s era of complex resources, the deeper, the hotter, the more remote, the more logistically difficult or environmentally sensitive the challenge – the more we can help. The GE scale helps us bring new solutions to market quicker to help our customers adapt to the industry’s changing environment.

We go where you go and operate side-by-side in 120 countries. The closer we are to our customers, the quicker we can anticipate and solve their challenges.

We’re at work today, to ensure the next generation is equipped and empowered to go further and deeper, helping to
fuel the future.

Follow GE Oil & Gas on Twitter @GE_OilandGas.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Role Summary:
An authority on issues related to reporting, analysis, and metrics; Recognized as a subject matter expert; Operates with considerable latitude for independent judgment; Provides influence and leadership to cross-functional teams and other stakeholders on ideas and solutions that impact business results; Focuses on identifying opportunities, researching data, transforming data into actionable insights.

Essential Responsibilities:
In the role of Metrics Disputes Analyst, you will:

  • Work closely with Digital Solutions Customer Care, Projects, and Service functions and Working Capital Solutions collection team to drive the closure of disputed invoices through cross functional influence and leadership
  • Perform analysis of opened disputes and perform root causes analyses for repeat issues
  • Create and maintain reports on disputed invoice volume, trending of open balance, and trending of disputes opened by type
  • Make recommendations to reduce dispute to leadership and drive actions to close
  • Create and maintain reports for key KPIs for the Digital Solutions Commercial Operations & Customer Care organizations
  • Develop automated KPI dashboard
  • Develop an incentive plan from these key KPIs with input from key stakeholders
  • Work cross-functionally to utilize analytics to forecast pipeline for projects & flow orders and convertible orders
  • Utilize dashboard to measure effectiveness of customer care and commercial operations organization
  • Translate analytics to business recommendations, and drive actions on recommendations to continuously improve the organization

    Qualifications/Requirements:
  • Bachelor's degree from an accredited college or university (or High School Diploma/GED from an accredited school or institution and minimum 4 years of customer service, field services, and/or supply chain experience)

    Desired Characteristics:
  • Strong analytical skills
  • Advanced Excel user
  • Experience with Tableau or other data analytics and visualization software
  • Expert in SAP & Oracle reporting and queries
  • Excellent verbal and written communication skills
  • Strong interpersonal and leadership skills
  • Strong orientation towards process improvement
  • Proficient in Microsoft Suite
  • Proven ERP (SAP or Oracle) proficiency

    GE looks for innovation everywhere. For 130 years, GE has been at the forefront of innovation, but finding solutions to the world's biggest problems has never been more important than right now. Join us today and become an essential part of the solution! Not just imagining. Doing. GE works.
    Start your career on the right path. Join our results-oriented team at GE Oil & Gas today!

    Locations: United States ; Texas; Houston

    GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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