Program Coordinator- Cleaning and Distribution Services
Posted 1/24/2017 12:04:48 PM
Business Segment: Healthcare Imaging
Location(s): United States ; Louisiana; New Orleans
About Us: GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry. GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Role Summary: The Program Coordinator- Cleaning and Distribution Services provides key local customer interface and day-to-day work direction for assigned personnel at specific account (s) to ensure cleaning, distribution, par level control and demand deliveries of equipment or devices, as well as customer satisfaction and Service Excellence per contract. May perform some technical service work.
Role is for Ochsner and located in New Orleans, LA.
Essential Responsibilities: • As directed, use knowledge of customer contract to ensure obligations are met. Prioritize service, assign personnel and follow up on commitments. May assist Director of Service (DOS) with employee appraisals, status changes, promotions and disciplinary actions. Will share on-call or service call escalation responsibility. • Will function as on-site supervisor and is responsible for customer relationship at assigned site(s) in regards to the Cleaning and Distribution Team. Assure service quality via frequent customer contact and formal quality reviews. Represent hospital in regulatory agency inspections and may sit on hospital safety, infection, and/or equipment selection committee. • If site has AgileTrac, analyze customer equipment utilization, stocking levels, workflow, and related data to prepare key findings and develop recommendations, making adjustments where needed. • If assigned, track and analyze financial performance with DOS. May recommend equipment, supplies, or process workflow improvements to customer and facilitate implementation of those recommendations. Implement procedures to provide quality, cost effective service. Responsible for prompt and accurate filing of expense, time and service reports, accounts payable and billing. • Resolve issues with cleaning and distribution of mobile medical equipment; Work with biomed to locate MME for planned maintenance (PM), as needed. Perform safety or environmental inspections required by customer and GE – adhere to GE policies, hospital procedures with required documentation and communication. • May maintain approved parts or supply inventory, manage vendor service delivery processes in compliance with GE policies; guarantee team takes proper care of carts, tools and test equipment and ensures calibration, if needed. • May be responsible for performing first look maintenance on mobile medical equipment to assess if unit is operating properly. May coordinate the shipping and receiving of leased mobile medical equipment for repair. May coordinate obtaining rental equipment if current inventory is not sufficient to meet demands. • Maintain knowledge of current standards for safe, effective cleaning, distribution, & use of mobile medical equipment. • May provide instruction to hospital / C&D personnel on equipment operation, diagnostics, safe, effective use and repair, in addition to proper cleaning & distribution procedures. • Meet Health and Human Services, Environmental Health and Safety and/or other applicable regulatory requirements.
Qualifications/Requirements: • High School diploma or equivalent
• Two-year progressive team leadership experience effectively supervising and coaching personnel, as well as, effectively resolving customer relations issues. • Qualified experience in a customer service environment with resulting knowledge of customer account coordination. • Excellent communication skills with the ability to communicate process and business issues to the customer in an easy to understand manner. • Ability to lift at least 25 lbs, and able to be active on feet for extended periods of time. • Willing to travel outside of assigned region. • Must have a valid driver’s license
Desired Characteristics: • A.S. Degree or higher in Business Administration, Management, or has related healthcare or equivalent experience. • Knowledge of electronics or biomedical equipment repair • Previous experience managing financial and administrative requirements. • Excellent analytical and communication skills with the ability to communicate technical and business issues to the customer in an easy to understand manner. • Experience interfacing with both internal team members and external customers as part of a solution based service process. • Change agent and process oriented
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