Location(s): United States; South Carolina; Florence
About Us: GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry. GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Role Summary: The role described here is directly involved in providing engineering support (remote or onsite) on Magnetic Resonance Superconducting Magnets, Gradient Coils and MR Systems to customers as well as GE Healthcare Field Engineers and ensures on-time delivery of technical publications/Service Manuals.
Essential Responsibilities: Essential Responsibilities: • Support level 4 service calls, support Installation and customer escalations (CSOs) at customer sites . • Traveling to global customer sites to troubleshoot and repair hardware quality issues. Working with local field service and customers to address concerns and improve GE MR Net Promoter Score. • Strong customer advocate focused on issue resolution. • Identifying systemic issues in product or process and providing feedback to IB/NPI teams. • Setting appropriate expectations to service teams & customers. • Engaging the appropriate resources within MR to resolve customer issues. • Providing critical inputs to the engineering organization that addresses systemic field issues; focusing on improving field engineer training, technical design reviews for New Product Introductions (NPIs), Field Modification Instructions (FMIs) and reliability improvement opportunities. • Defining and owning service manuals, procedures for field modifications related to Magnetic Resonance Superconducting Magnets. • Running training classes for field engineers to share best practice and techniques, survey field practices and improve customer experience and service outcomes globally. • Magnet remote monitoring data mining to respond/suggest the right plan of action for the benefit of our customer. • Support factory and engineering bays when needed. • The position requires communication with all functions in the organization and will be involved in the full life cycle of the product from definition to verification/validation and installed base support.
Quality Specific Goals: • Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position • Complete all planned Quality & Compliance training within the defined deadlines • Identify and report any quality or compliance concerns and take immediate corrective action as required • Ensure compliance/closure of Regulatory and Quality requirements before approving Design Outputs/Program Deliverables • Lead continuous improvement activities by driving the implementation of process and product quality improvement initiatives
Qualifications/Requirements: Basic Qualifications: • Bachelor’s degree in Mechanical Engineering, Electrical Engineering or related field • 2+ years of practical experience in superconductive magnet service and maintenance. • Willingness and ability to travel globally up to 50%, including overnight stays. • Excellent written and oral communication skills. • Must be legally authorized to work in the United States full-time • Must be willing to work in our Florence, SC facility full-time • Must be able to work safely in high magnetic field • Must submit application for employment through gecareers.com (or COS if internal) to be considered • Must be 18 years of age or older • Must be willing to take a drug test as part of the selection process • Must be willing to submit to a background investigation, including for example, verification of your past employment, criminal history, and educational background • Must have a valid Passport
Desired Characteristics: Desired Qualifications: • 5+ Experience with MR magnet and gradient installation, service, troubleshooting and maintenance. • 5+ Experience with MR system installation, calibrations, service, troubleshooting and maintenance. • Experience with GE Global Services tools and resources. • Experience dealing with high visibility, customer facing issues. • Demonstrated self-starter, energizing, results oriented, and able to multi-task. • Problem-solving skills with ability to deal with ambiguous situations. • Proven ability to collaborate successfully within a cross-functional team and remote environment. • Demonstrated ownership and accountability. • Green Belt certification or Lean trained • Leading & Relating to Others: Establishes good relationships with customers and staff. Builds wide and effective networks of contacts inside and outside the organization. Relates well to people at all levels. Manages conflict. • Shares Expertise: Applies specialist and detailed technical expertise. Develops job knowledge and expertise through continual professional development. Shares expertise and knowledge with others. Uses technology to achieve work objectives. Demonstrates an understanding of different organizational departments and functions. • Organizing & Executing: Focuses on customer needs and satisfaction. Sets high standards for quality and quantity. Monitors and maintains quality and productivity. Works in a systematic, methodical and orderly way. Consistently achieves project goals. Takes responsibility for actions, projects and people. Takes initiative, acts with confidence and works under own direction. Initiates and generates activity. • Communicating: Speaks clearly and fluently. Expresses opinions, information and key points of an argument clearly. Makes presentations and undertakes public speaking with skill and confidence. Responds quickly to the needs of an audience and to their reactions and feedback. Projects credibility. • Coping with Pressure: Works productively in a pressurized environment. Keeps emotions under control during difficult situations. Balances the demands of a work life and a personal life. Maintains a positive outlook at work. Handles criticism well and learns from it. • Supporting & Cooperating: Demonstrates an interest in and understanding of others. Adapts to the team and builds team spirit. Listens, consults others and communicates proactively. Supports and cares for others. Upholds ethics and values. Appropriately follows instructions from others without unnecessarily challenging authority. Follows procedures and policies. Complies with legal obligations and safety requirements of the role. • Embracing Change & Demonstrating Enthusiasm: Adapts to changing circumstances. Accepts new ideas and change initiatives. Adapts interpersonal style to suit different people or situations. Works hard and puts in longer hours when it is necessary. Identifies development strategies needed to achieve career goals and meet new or changing demands of the job. • Commercial Thinking: Keeps up to date with competitor information and market trends. Identifies business opportunities for the organization. Demonstrates financial awareness.
General: The successful candidate will: • Support the manufacturing plant and the Installed Base • Support the product development life cycle, from the reliability, serviceability and cost perspective. • Be involved in both support of existing products with manufacturing, sourcing and service and new product design. • Participate in product safety, cost out, cycle time reduction and quality enhancement projects. • Support and comply with the quality and safety goals of GE Healthcare (GEHC). • Define serviceability concepts, functional requirements and program goals. • Provide support and direction in the design and analysis of advanced products.
Locations: United States; South Carolina; Florence
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