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Online Customer Education Leader MR

  • GE Healthcare
  • Experienced
  • Posted 2/2/2017 6:58:32 PM
  • 2757926
  • Job Function: Sales
  • Business Segment: Healthcare Europe
Location(s): Denmark, Finland, United Kingdom, Norway, Poland, Sweden

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GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

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GE Healthcare provides transformational medical technologies and services to meet the demand for increased access, enhanced quality and more affordable healthcare around the world. GE works on things that matter - great people and technologies taking on tough challenges. From medical imaging, software & IT, patient monitoring and diagnostics to drug discovery, biopharmaceutical manufacturing technologies and performance improvement solutions, GE Healthcare helps medical professionals deliver great healthcare to their patients.

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Role Summary:
As the Online Customer Education Leader for the MR product range you provide the technical expertise for our customer base. You will develop online training, communications, promotion in the community, review clinical queries and delivering demonstrations. The is a online role with lots of the training, customer service and demonstrations being completed virtually. Are you clinically trained with excellent communication? Join the team! Flexible working is available.

Essential Responsibilities:

• Lead GE CARES program in his/her area by conducting high quality Clinical Education online training & troubleshooting sessions to ensure customer's safe and effective use of GE equipments, maximising image quality and productivity
• Pro-actively escalate customer issues and needs to the relevant level in the organization
• Define and Run « Live Expert Session » (webinars) for radiographers. Organize them with key opinion Leaders
• Develop content (videos, presentations, webinars), lead, prioritize & structure the content development for his/her modality
• Moderate the users’ community of his/her modality and lead one or several online users’ groups, promote and engage customers.
• Generate Leads on Installed Base (mainly through flextrial & Remote training) by working with the Sales team to identify customers’ needs and promote options and upgrades
• Train customer on-site at least once a month to keep expertise
• Apply all procedures requested by Clinical Education management (Coordination process, training preparation, Field Visit Report, Debrief, Customer Feedback Survey etc.)
• When requested, provide support for congresses, road shows, exhibitions, and user meetings


• Radiographer degree, or equivalent
• Ability to travel and be at customer sites 20 to 30% of the working time (annual average)
• Fluent in English
• Practical experience in at least one major Medical Imaging Modality (MR preferred)
• Teaching skills or teaching experience
• Familiar with technology
• Presentation skills

Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EU/EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post, as the employing body is unlikely, in these circumstances, to satisfy the Resident Labour Market Test. For further information please visit the UK Border Agency website

Desired Characteristics:

• Experience in conducting training in the MR or other imaging modality (MI, CT…)
• Knowledge of GE’s or competitor’s products
• Previous experience as an Application Specialist in another company
• Computer skills (Word, PowerPoint, Excel, notions of Linux)
• Other foreign languages

Locations: Denmark, Finland, United Kingdom, Norway, Poland, Sweden

GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
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