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Role Summary: Responsible for developing and maintaining strong interpersonal relationships with customer representatives, ensuring Customer Satisfaction and maintaining all equipment models specific to a modality or modalities in the assigned area. For the moment we are searching one service engineer for the Area Antwerp- Limburg.
Essential Responsibilities: • Technical: Maintains all models specific to a modality in the assigned area.. • Electronic/Mechanical: Total system level trouble-shooting on complex multi-symptom problems. • Customer satisfaction: Daily interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to primary customers. LCT: Assists in Account Sales visits; helps train others where necessary; identify Sales opportunities and communicate to account team. Business growth: • Assists in the growth and direction of business in his/her geographic area. • Administration: Responsibly completes all administration tasks on time. Ensures timely completion of Field Modifications and Preventive maintenances inspections documentation for assigned accounts. • Installation: Plays a leading role in complex and multifuntional rooms. Shares best practices. • Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement.
Qualifications/Requirements: • Qualified to Degree level or equivalent knowledge and experience • Technical analytical skills. Field Services experience. • Comprehensive knowledge of a specific modality or multi-modalities. • Knowledge in CT or MR systems can be an advantage. Sought by others for guidance and advice. • Knowledge of fluent Dutch and basics French is required as well as the knowledge of English to communicate with online center and having the ability to read service- and user manuals and instructions • Ability to work independently with minimum direction. High work standards and quality. Initiative and motivation. Plans and organizes work effectively together with our call center. • Excellent communications, listening and interpersonal skills. • Strong Customer skills; deals tactfully and effectively with differences of opinion, influences rather than directs.
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