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Service Sales Specialist - LCS

  • GE Healthcare
  • Experienced
  • Posted 1/23/2017 3:57:46 AM
  • 2804210
  • Job Function: Sales
  • Business Segment: Healthcare Imaging
Location(s): Romania ; Bucharest

About Us:
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

Role Summary:
Responsible for creating and winning sales opportunities for Life Care Solutions Services across Romania. Responsible to maintain the relationship with departmental and technical decision makers and work with Account Executives and Managers to gain access to C-Suite decision makers. Be the clinical/technical and sales expert for his/her assigned products, solutions/services.

Essential Responsibilities:
    Differentiate GE’s product/solution/service offerings, convey compelling value propositions, lead the opportunity, qualify the customer needs, develop and present solutions proposals and quotations, and respond to customers’ clinical/technical/process questions in order to successfully close clinical/technical/solution sales.

    Financial Performance

  • Is accountable to achieve LCS Service orders and sales OP target for Romania, on Maintenance Contracts, On demand Services (Spare Parts, Labour etc) and Upgrades of the current IB
  • Ensure pricing compliance for segment opportunities.
  • Forecast orders and sales within the applicable sales funnel tools and reports for their products/solutions/services in their assigned territory/accounts.
  • Work Closely with the Local Service Acoount Leader and the Equipment Account Managers
    Territory & Account Management
  • Create territory/account plans including opportunity development, competitive strategies and targets.
  • Build strong business relationships and formulate account relationship plans within the assigned accounts/ territory. Identify & respond to key account technical and departmental decision makers’ needs and maintain customer contact records in the relevant CRM tools.
  • Maintain a network of key opinion leaders within the assigned territory.
  • Track and communicate market trends to/from the field including competitor data and develop effective counter-strategies.

    Product & Market Expertise

  • Maintain up to date detailed knowledge of LCS product and services. Be able to present and discuss the technology and clinical benefits in terms which are relevant to customers.
  • Maintain up to date market and competitor knowledge related to their product/solutions/services.
  • Develop their understanding of the customers changing clinical and/or operational issues and challenges.
  • Create viable product configurations which meet customer needs effectively, while achieving his /her OP targets .
  • Differentiate assigned product/Service offering during the various stages of the sales process, effectively using company resources and approved product marketing and product promotion material to actively support the customer through their decision making process towards a successful outcome for the company.
  • Represent the company at relevant medical conferences and technical exhibitions to promote product/solution and company.

    Opportunity management

  • Identify and create new opportunities and work with sales leaders and account teams (where applicable) to continuously increase prospect funnel.
  • Create and maintain opportunities in the applicable sales funnel tool and/ or CRM tools.
  • Ownership of order and configuration quality at the point of entry to ensure accuracy, configuration integrity and that all requirements are tied to documented customer inputs.
  • Estimate date of delivery to customer based on knowledge of the company's production and delivery schedules ensuring fulfillment of the order is according to customer expectations and enhances customer satisfaction.
  • Adhere to and uphold highest standards of compliance to relevant international and local Regulatory and GE Healthcare Promotional Codes
  • Adhere to all applicable GE and GE Healthcare compliance policies, codes and training requirements
  • Identify and report any quality or compliance concerns and take immediate corrective action as required.


  • Bachelor’s Degree or previous experience of selling/promotion in a medical, healthcare or technical field (e.g. biomedical engineering, medical physicists) or Life Sciences field)
  • Previous experience in the Healthcare Industry
  • Ability to interface with both internal team members and external customers as part of solutions based sales approach
  • Ability to energize, develop and build rapport at all levels within an organization
  • Strong capacity and drive to develop career
  • Excellent verbal and written communication skills in local language as well as good command of English
  • Ability to synthesize complex issues and communicate in simple messages
  • Excellent organizational skills
  • Excellent negotiation & closing skills
  • Strong presentation skills
  • Able to travel
  • Valid motor vehicle license

Desired Characteristics:

  • Proven and progressive previous experience in LCS sales/services/promotion to technical decision makers e.g. Facilities/Estates managers, Biomedical Engineers, nursing staff, medical specialty staff, Doctors

Locations: Romania ; Bucharest

GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
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