Location(s): United States ; Nevada, Texas; Houston, Minden
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Role Summary: The Lead Commercial Application Engineer (CAE) works within Commercial Operations. The CAE manages and negotiates technical risk within the Inquiry to Order (ITO) process. The CAE is responsible for the technical content, technical cost and technical risk mitigation of customer Request for Quotations.
Essential Responsibilities: The CAE’s principal work activities relate to the Bid/No Bid decision, development of high quality proposals, scope and contract negotiations order acceptance and project hand-off to the execution team.
CAEs use their knowledge of Bently Nevada applications, together with project and service experience and deep P&L product domain knowledge to develop product and installation solutions to meet customer needs. This includes schedule and costs that facilitate total scope project offerings.
In the role of Lead Customer Application Engineer, you will:
Support Sales by reviewing and influencing customer specifications to assure compliance and/or noted exceptions for development of equipment and service quotations
Develop hardware and service proposal solutions to provide the most costs effective, technically appropriate solution to meet the customer need
Familiar with commercial and contractual risk within the Inquiry to Order (ITO) process
Understand the commercial process and tools to ensure appropriate bid compliance and risk mitigation prior to release of a proposal to a customer
Coordinate/respond to vendor prequalification documents
Accept ownership of bid opportunities from Sales via Deal Machines
On occasion, support technical presentations to customers
Maintain strong industry intelligence to inform business decision-making
Communicate individual customer requirements to Sales Manager in regards to design and quotation
Communicate requirements for order fulfillment to OTR project operations teams
Contribute to regional sales, orders, profitability, and ITO quality goals
Document competitors’ activities and assess potential market moves
Use technical expertise to support other functions where appropriate
Bachelor’s degree from an accredited university or college in a technical discipline
Minimum 3 years of experience in the application of Bently Nevada product
Ability and willingness to travel 20% of the time
Bachelor’s/Master’s degree in Engineering (Mechanical, Electrical or Controls) from an accredited college or university
Strong customer mindset
Self-starter – able to work with minimal supervision
Project Management mindset, able to multitask under tight time pressure
Team player, exhibiting flexibility
Ability to perform engineering analysis and design, to develop solutions in a team environment, and to provide technical consulting services to customers
Level of commercial and contractual knowledge to negotiate and close deals with customers.
Ability to lead project teams conducting technical analysis to mitigate risk
Strong interpersonal and developing leadership skills
Ability to mentor less experienced engineers
Strong technical and analytical skills
Prior experience in preparation of detailed technical proposals
Strong oral and written communication skills
Domain expert – deep technical knowledge of product line and its application
Results oriented – must be prepared to see the job through
Commercially and Business “aware”
PLEASE NOTE: Houston, Texas is the preferred location, however other U.S. locations may be considered.
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Locations: United States ; Nevada, Texas; Houston, Minden
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